Implementation Project Specialist

ButterflyMX is your leading property technology company that aims to simplify property access for owners, staff, residents, and visitors. Our innovative access control solutions are relied upon by more than 15,000 multifamily, commercial, student housing, and gated communities worldwide, including the most trusted names in the real estate industry.

ButterflyMX is growing exponentially, and we want you to grow with us!  We’re looking for top-tier talent who want to supercharge their careers in a high-growth, innovative, and industry-changing company. 

At ButterflyMX, we value exceptional people who are intelligent, passionate, collaborative, and balanced. As a distributed workforce, we offer a transparent and flexible culture, along with benefits like a 401(k) match and quarterly stipends for self-care. We work hard to continually improve the experience of everyone in our communities while also finding time to enjoy our personal passions.

ButterflyMX is looking for a self-motivated Project Specialist to ensure that key aspects of the customer experience and client implementation process are fulfilled in a timely and accurate manner. In this role, you will be responsible for coordinating with cross-functional teams to update project status and maintain information on projects in the team’s backlog. Your goal is to ensure all information on the record is correct and current.

Responsibilities

• Serve as the point of contact for internal teams regarding aging project backlog.
• Validate project data in backlog with internal stakeholders, customers and/or partner installers to ensure accurate details and status maintain project viability and timelines.
• Define actionable next steps for projects by involving, and aligning relevant stakeholders across teams, in order to revive or maintain project timelines.
• Maintain implementation project tracking record - update and validate project details, to ensure project is in Implementation Project Manager’s workflow for completion.
• Prioritize work queues to ensure projects and communications are progressing with the Implementation team.
• Manage schedules, activities, and communications with cross functional teams.
• Coordinate invoicing requests and validate billing/payment inquiries.
• Communicate with internal departments (client success managers, technical teams, finance, and sales teams) and our customer to ensure a smooth and positive client service experience.
• Stay informed on inventory and tracking of materials needed for projects

Requirements

• Up to 1+ years of relevant work experience in a customer-facing role
• Foundational understanding of Project Management fundamentals and coordination
• 1+ years of experience in multifamily industry (preferred not required) 
• Demonstrate a high level of accountability for your work
• Exceptional documentation and communication skills
• Proven track record of delivering results and working towards targets
• Prior experience working with email platforms and SFDC
• Highly organized
• Have strong attention to detail and can spot and correct errors
• Critical thinker that can break down problems and find solutions
• Ability to work collaboratively and build strong cross functional relationships 
• Know when to take ownership of a task
• Resilient and positive
• Self-motivated and proactive
• Thrives in fast paced, deadline-driven working environment

Benefits

• Comprehensive Medical (ButterflyMX covers 90% of the cost) starting day 1
• Dental and Vision plans (ButterflyMX covers 100% of the cost) starting day 1
• 401(k) plan with a match
• 13 paid holidays and 25 days of PTO
• Paid Family Leave
• Employee Assistance Program
• Quarterly self-care stipends
• HealthAdvocacy Program
• Access to optional benefits, including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance
• Collaborative, dynamic work environment filled with kind, intelligent people who are working hard on an industry-defining product

EEO STATEMENT

ButterflyMX is an equal-opportunity employer, and we value diversity at our company. We strive to create an accessible and inclusive experience for all candidates and employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have the authorization to work in the US to become an employee. Please let our recruiting team know if you need reasonable accommodation during the application or the recruiting process.