JOB DESCRIPTION
Somos a Tech Mahindra, empresa do Grupo Mahindra, uma multinacional Indiana e está presente no Brasil e em +90 países. Somos mais de 120.000 profissionais que nos ajudam a conectar experiências.
A Tech Mahindra representa o mundo conectado, oferecendo experiências de tecnologia da informação inovadoras e centradas no cliente, permitindo que empresas, colaboradores e a sociedade cresçam.
Nós realmente acreditamos que a tecnologia torna isso possível, mas são as pessoas que fazem isso acontecer. Diversidade Cultural, de Gênero e de Habilidades se alinham nos nossos pilares do Rise e nos permite "Diversidade de Pensamentos", que capacita nossos stakeholders a crescer.
Level 1.5 Support Anlayst - Power APPS -Pleno
Level 1.5 Support Resource – Power Apps
- Resource must have advanced English. Optional knowledge in Power Apps.
- Utilizing various internal client tools like Service Now, iComply, SharePoint as required to help BH create the compliance score card (Client Internal Process)
- Conduct / Participate in meetings with application owners, functional owners, and risk assessors to help identify the gaps in compliance / maintenance assessments and work with application owners to close them. Also participate in CSRC (Cyber security Risk and compliance) initiatives (Security)
- Coordination and provide resolution of the following issues related to the services under this SOW (access issues, general queries, verification, etc.):
- Resolve user/applications issues reported through Service Now. Ensure that the classification of the incidents and requests are accurate and track until resolution / fulfilment in the system. (Monday – Friday). Interface between the end-users and Baker Hughes’ IT personnel and the Field Operation team.
- Escalate unresolved incidents or requests to the proper channels of support by contacting the designated Baker Hughes technical support team. End user will be informed of the estimated time whereby his/her ticket will be attended to.
- Ensure that incidents and requests are dealt with accordance to customer and priority needs.
- Work with application owners and SPOC to address technical issues for internal hosted applications.
- Make recommendations for improvements and optimization of fixed issues processes.
- Troubleshoot and fix business reported data issues.
- Assist in testing during upgrades and migrations of the applications under this SOW.
- Monitor, track, and assist with obsolesces remediation of the fixed issue processes.
- Document the standard operating procedures of daily operational activities.
- Assist Client Internal application owners to integrate their application with client teams - Single Sign- On for new and legacy applications.
- Assist Client Internal application owners in creating workflow for the user access provisioning in service catalog tool.
- Run reports to the business.
- Deploy new enhancements and bug fixes into production, with the supervision of the developer.
- Support application rationalization (decommission the application and archiving application data) process by coordinating with application owners and collecting all required artifacts to present it to Client leadership.
- Abide by the IT service processes, procedures and work instructions set by client including Code of Conduct and Core Values.
- Actively participates in projects, as assigned.
- Required to perform Over Time duties when needed.
English Communiation- Advanced
RESPONSIBILITIES AND ASSIGNMENTS
evel 1.5 Support Anlayst - Power APPS -Pleno
Level 1.5 Support Resource – Power Apps
- Resource must have advanced English. Optional knowledge in Power Apps.
- Utilizing various internal client tools like Service Now, iComply, SharePoint as required to help BH create the compliance score card (Client Internal Process)
- Conduct / Participate in meetings with application owners, functional owners, and risk assessors to help identify the gaps in compliance / maintenance assessments and work with application owners to close them. Also participate in CSRC (Cyber security Risk and compliance) initiatives (Security)
- Coordination and provide resolution of the following issues related to the services under this SOW (access issues, general queries, verification, etc.):
- Resolve user/applications issues reported through Service Now. Ensure that the classification of the incidents and requests are accurate and track until resolution / fulfilment in the system. (Monday – Friday). Interface between the end-users and Baker Hughes’ IT personnel and the Field Operation team.
- Escalate unresolved incidents or requests to the proper channels of support by contacting the designated Baker Hughes technical support team. End user will be informed of the estimated time whereby his/her ticket will be attended to.
- Ensure that incidents and requests are dealt with accordance to customer and priority needs.
- Work with application owners and SPOC to address technical issues for internal hosted applications.
- Make recommendations for improvements and optimization of fixed issues processes.
- Troubleshoot and fix business reported data issues.
- Assist in testing during upgrades and migrations of the applications under this SOW.
- Monitor, track, and assist with obsolesces remediation of the fixed issue processes.
- Document the standard operating procedures of daily operational activities.
- Assist Client Internal application owners to integrate their application with client teams - Single Sign- On for new and legacy applications.
- Assist Client Internal application owners in creating workflow for the user access provisioning in service catalog tool.
- Run reports to the business.
- Deploy new enhancements and bug fixes into production, with the supervision of the developer.
- Support application rationalization (decommission the application and archiving application data) process by coordinating with application owners and collecting all required artifacts to present it to Client leadership.
- Abide by the IT service processes, procedures and work instructions set by client including Code of Conduct and Core Values.
- Actively participates in projects, as assigned.
- Required to perform Over Time duties when needed.
English Communiation- Advanced
Quem Somos ?
Somos parte do Grupo da Mahindra, empresa no valor de 21 bilhões de dólares, que emprega mais de 240.000 pessoas em mais de 100 países. O Grupo opera nas principais indústrias que impulsionam o crescimento econômico mundial, desfrutando de uma posição de liderança em tratores, veículos utilitários, after-market, tecnologia da informação e resortes de férias.
Nossas plataformas de inovação e recursos reutilizáveis conectam-se através de uma série de tecnologias para entregar um valor tangível para os nossos clientes.
A Tech Mahindra representa o mundo conectado, oferecendo serviços e soluções de tecnologia da informação, inovadoras e personalizadas de acordo com a necessidade de cada cliente, permitindo que empresas, parceiros e a sociedade Rise™, trabalhem juntos.
