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Loan Servicing Analyst

extra holidays

Remote:

Full Remote

Salary:

38 - 38K yearly

Work from:

Texas (USA), United States

Offer summary

Qualifications:

Bachelor's degree in related field, Strong customer service skills, Experience with Microsoft Office products, Ability to adapt to changing environment.

Key responsabilities:

Handle returned mail and update address information
Review loan reports and take appropriate actions

Crossfire Consulting SME http://www.crossfireconsulting.com/

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Job description

Pay Rate $20/hr W2 no benefits
This team is based in Dallas, Texas and are currently working on-site three times a week. The temporary assignment will run through July 2025 with the opportunity for extension based on performance and business need.

What you will do
PGIM is seeking to contract a Loan Servicing Analyst to join our servicing team. The role involves various administrative and servicing tasks, including handling returned mail, reviewing loan reports, monitoring suspense and delinquency reports, monitoring rate caps renewals, managing the team mailbox, and performing other ad hoc duties as needed.

What you can expect
• Research and contact borrower for correct address and email information for return mail.
• Review and action daily exception reports.
• Review and research suspense report of unapplied loan balances and determine how funds should be applied and make appropriate notes.
• Monitor Loan Delinquency report, contact borrower, determine cause of delinquency, and initiate the necessary action to bring loan current.
• Monitor maturing rate cap report and follow up on receipt of renewed rate cap agreements.
• Generate daily billing files and monthly loan notices to mail to borrowers.
• Monitor team email mailboxes and provide timely and excellent customer service to borrower inquires.
• Work servicing team tasks via task queue.
• Ad hoc servicing duties and projects.

What you will bring
• Bachelor’s degree in related field.
• Strong customer service skills.
• Strong ability to adapt to changing environment, think critically to solve problems, collaborate across peer groups and different levels of management.
• Strong written, oral communication, and interpersonal skills
• Experience working with Microsoft Office products (Excel, Word, PowerPoint, Outlook, etc.)

About PGIM Real Estate
With $207.9 billion in gross assets under management and administration ($133.8 billion net),1 PGIM Real Estate provides investors and borrowers access to a range of real estate equity, real estate debt, agriculture, and impact solutions across the risk-return spectrum.

PGIM Real Estate is a business of PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU). PGIM Real Estate’s risk management approach, execution capabilities and industry insights are backed by a 50-year legacy of investing in commercial real estate, a 140-year history of real estate financing, two and the local experience of professionals in 32 cities globally. Through its investment, financing, asset management, and talent management approach, PGIM Real Estate engages in practices that strive to ignite positive environmental and social impact, while pursuing activities that seek to strengthen communities around the world. For more information visit pgimrealestate.com .

About PGIM – Global Asset Management
PGIM is the global asset management business of Prudential Financial, Inc. (NYSE: PRU), a leading global investment manager with nearly US$1.27 trillion in assets under management as of June 30th, 2023 With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate and alternatives.

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