🏆 At XM, we're not just another forex and CFD broker. Since our inception in 2009, we've been on a mission to redefine currency trading. Our dedication to innovation and excellence has earned us numerous awards and made us a prominent leader in the global fintech landscape. 🌎 With a diverse team of over 1,400 professionals spanning seven offices across the globe, we're united by our commitment to providing exceptional service in over 30 languages. 🚀 But what truly sets us apart is our #XMers. We don't just embrace growth, learning, and innovation – we own it. As part of the XM family, we dive headfirst into challenges, supporting each other every step of the way. 🙌 Guided by our values - Big. Fair. Human. - we have cultivated an unparalleled work environment, where every individual is nurtured for both personal and professional growth. Competitive benefits and perks that exceed market average, engaging team activities, rewarding volunteer programs, initiatives supporting the employees’ physical and mental wellbeing, and flexible work arrangements are only some of the proof points of how XM prioritizes its people’s wellbeing and work-life balance. And with a strong focus on learning and development, diversity and inclusion, and fostering a culture where everyone's voice is heard, we empower each member of our team to be a leader in their own right. 🤘 Ready to join a community that rocks and work somewhere truly awesome? ▶ xm.com/careers

Job description

Taiwanese-Speaking Partner Relations Manager - Taiwan

The Role:

We are looking for a passionate and energetic Partner Relations Manager to cultivate and maintain strong relationships with our Partners. This role involves strategizing to grow and leverage partnerships that enhance the company’s product offerings and market presence.

The main responsibilities of the position include:

Develop and implement Partner retention strategies as per the Company’s overall strategy to enhance loyalty and maximise lifetime value.

Act as the main contact for Partners, fostering strong relationships through personalised support.

Monitor Partners’ satisfaction, gather and utilise relevant feedback to improve experiences and tailor initiatives accordingly.

Analyse Partners’ behavior to uncover opportunities for upselling and customisation of products and services.

Stay up to date on Company’s products and marketing promotions and communicate them effectively to Partners.

Communicate ideas and suggestions for platform improvements to the Business Development teams.

Stay informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company’s retention efforts.

Undertake any other relevant task as assigned.

Main requirements:

Degree in a business-related field

Experience in a similar position will be considered an advantage

Fluent Taiwanese and Mandarin speaker with excellent oral and written skills in English

Ability to build and maintain excellent business relationships

Strong interpersonal and communication skills

Target-oriented and resourceful

Ability to work autonomously and under pressure

Benefit from:

Attractive remuneration package plus performance related reward

Intellectually stimulating work environment