Admissions Counselor

Overview

The Admissions Counselor (Counselor) Level I is responsible for recruitment in graduate healthcare programs. Utilizing omni channel engagement to include phone calls, emails, texts and chats, the Counselor will be responsible for ensuring high quality contact with all requests for information (RFI). The Counselor will meet recruitment benchmarks by determining student readiness, viability, and interest on all RFIs for maximum cohort enrollment.

The Counselor is a prospective student’s first personal interaction with the university and online program and will work with a pool of prospective students from the initial inquiry to application completed. Under general supervision, the Counselor will conduct extensive student outreach to discuss programs, general admissions criteria, hybrid/accelerated curriculum model, and lab immersions. Additionally, the Counselor will be responsible for ensuring monthly webinar registration and attendance meet minimum goals as well as support registration for additional recruitment events. The Counselor may assist in presenting the webinars on behalf of, or as a cohost with the program partner. Creating and updating email correspondence related to student inquiries and other organizational tasks related to the demands of University Partners will also be a priority.

Benefits:

• Generous PTO
• Competitive Salary
• 401(k) plus 4% matching
• Parental perks
• Health, Dental, Vision Insurance.
• Much, Much More!
  
  

Responsibilities

This position is remote.

Duties and Responsibilities: (Include but are not limited to the following)

• Create, track and manage pathway of candidates for current and upcoming cohorts through meaningful engagement from new inquiry to matriculation
• Engage in outbound communication (phone calls, texts, emails) to RFIs daily and follow a cadence of personalized touchpoints outlined by supervisor and University Partner
• Provide thorough information of healthcare programs, including curriculum overview, costs, benefits, and long-term career opportunities
• Utilize computerized systems to accurately document engagement and next steps
• Promote event (virtual information webinars, on-campus events, open houses etc.) registration and post-event follow-up
• Maintain accurate records and organize/analyze data to prepare reports
• Assist with the maintenance of templated communication and end of cycle audits
• Perform miscellaneous job-related duties, as assigned
• Some evening/weekends required
  
  

Qualifications

• Key Qualifications
• Exceptional communication, interpersonal and influencing skills
• Ability to multi-task with strong problem solving and time management skills
• Knowledge of customer service standards and procedures
• Ability to establish and maintain effective relationships with University Partners and prospective students
• Ability to work effectively with diverse populations
• Highly motivated and determined to meet and exceed target-driven goals
• Strong computer skills with ability to quickly learn new systems
  

Requirements

• College Degree or 2 - 4 years of relevant experience
• Minimum 3-5 years experience working in a service-oriented environment or university admissions/enrollment setting
• Experience with full Microsoft Office Suite
• 3+ years experience using Salesforce or comparable CRM
  
  

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