Offer summary

Qualifications:

Passionate about technology and innovation, Customer-oriented with great organizational skills, Ability to multi-task effectively, Basic technical knowledge of Microsoft products and networking.

Key responsabilities:

Provide first line support for incidents

Manage routine and non-routine customer requests

Job description

Your future is Fujitsu

At Fujitsu, our focus on human-centric innovation is impacting the way the world transforms to a digital future. We see it on a global and local scale and we know that the power of innovation and human connection can create a more trusting, sustainable and responsible world for all. We are looking to grow our team with committed people to work in a challenging, but extremely rewarding environment using the latest technology to offer ground breaking solutions to everyday problems for our customers. This is your world and your opportunity to shape it for the better.

Shape your world

We are looking for candidates passionate about technology and innovation, customer oriented, with the ability to multi-task and with great organizational, communication and interpersonal skills.

Join a multicultural, dynamic and enthusiastic team of over 2000 colleagues from all over the world!

Role Purpose

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.

Key Accountabilities

Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
Personal Development Takes ownership of own development and has a development plan in place. Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.

At Fujitsu, You Will Enjoy

Competitive salary and bonuses
Employment with the possibility of a permanent contract
Life insurance and private health insurance extensive to family members for free and since the first day of employment
Work life balance with part-time/full-time schedules available and 25 annual leave days
International career in a dynamic and enthusiastic environment
Training and internal career progression plan upon hiring
Several discounts available with our partners
Training and international career progression plan upon hiring
Dynamic and enthusiastic work environment with colleagues from more than 60 countries
The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment and our community (medical services, Yoga lessons, fresh fruit, volunteering afternoons)
Great Facilities at Central locations well served by public transportation, bicycle access and services
If you are moving to Portugal, we also offer the support of our Welcome Buddy to help you settle in.
Remote Working Available
An IKEA voucher to help you build your own home office
…and much more!

Required profile