Inside Account Manager

Collette is seeking a Inside Account Manager to join our Client Care Team. This is a remote role. 

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary

We are seeking a motivated and energetic Inside Account Manager to join our growing Client Care team. In this role, you will be responsible for contacting potential customers, introducing them to our products or services, and qualifying leads to help expand our customer base. This is a fantastic opportunity for someone looking to begin a career in sales, develop communication skills, and make a direct impact on company growth. The Inside Account Manager reports directly to the Outbound Sales Supervisor.

Primary Functions

• Make outbound calls to potential customers to introduce our products and services.
• Identify, qualify, and generate leads based on targeted sales strategies.
• Strategize with Outbound Sales Supervisor to identify key areas for growth opportunities.
• Communicate the value of our products and services effectively to potential customers.
• Achieve a daily target of 70 contacts, including new accounts, dormant accounts, and retained accounts.
• Record customer details and maintain accurate records of calls and interactions in the CRM system.
• Meet or exceed daily, weekly, and monthly call quotas and other key performance indicators (KPIs).
• Provide feedback to the Outbound Sales Supervisor on customer responses. 
• Attend regional and company sales meetings, and other travel as needed.
• All other duties as assigned.

Knowledge and Skills

• High school diploma or equivalent; college degree preferred.
• Strong verbal communication skills and a confident phone presence.
• Experience with cold calling.
• Self-motivated with a willingness to learn and develop sales skills.
• Basic computer skills and experience with CRM software (training will be provided).
• Ability to handle rejection and remain positive, professional, and persistent.
• Ability to multi-task, prioritize, and manage time effectively.
• Excel in collaboration, takes initiative, and has strong organizational skills.
• Previous experience in customer service or a related field is a plus, but not required.
• Have strong PC skills (MC Office).

Hourly Rate: $23.00/hr - $27.00/hr plus incentive.