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Customer Service Representative (100% Remote in Greece)

Remote: 
Full Remote
Work from: 
Greece, Belgium, European Union

Offer summary

Qualifications:

German C1/C2, English B2.

Key responsabilities:

  • Provide support via phone and email
  • Ensure timely resolution of customer queries
Munay Global Services logo
Munay Global Services
11 - 50 Employees
About Munay Global Services
At Munay Global Services, we specialize in delivering tailored Business Process Outsourcing (BPO) solutions that empower businesses to achieve operational excellence and global reach. Rooted in the Quechua word Munay—which embodies love, care, and passion—we bring a human-centered approach to modern business challenges. With expertise in customer service, sales, IT support, and interpretation services, we cater to clients across Latinamerica, Europe, and beyond, ensuring seamless and efficient processes that align with their strategic goals. Our commitment to quality, innovation, and personalized service sets us apart as a trusted partner in growth.
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Job description

We're looking for German speaking Customer Service Advisors to join our client's team in the beautiful Greece!

What you'll do:

  • Provide the highest level of support to our customers via phone and email on a range of issues;
  • Give accurate, valid and complete information by using the right procedures;
  • Be the owner of the customer query and ensuring a timely resolution and response;
  • Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner;
  • Meet and exceed our customer service quality goals, compliance regulations and productivity targets;
  • Create amazing customer experience that people value and we are proud of;
  • Be responsible to follow the direction of management and provide feedback


What's the offer:

  • Work from home in Greece.
  • Health Coverage and Private Health Care.
  • Attractive Salary package.
  • Career growth opportunities in a multicultural environment.


What we're looking for:

  • German C1/C2
  • English B2
  • Ability to resolve customer concerns and create a seamless customer experience.
  • Self Sufficient & confident in troubleshooting basic technical issues related to Connectivity, Systems & Devices.
  • Ability to walk customers through complex procedures from start to finish.
  • EU Citizenship / Residence card


Don't miss this incredible opportunity! Apply now!

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Problem ManagementLinguisticsNetwork ConnectionsHardware Troubleshooting

Other Skills

  • Customer Service
  • Relationship Building
  • Time Management
  • Communication
Are you interested?

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