German-Speaking Customer Service Representative (Remote in Braga)

Job Title: German-Speaking Customer Service Representative (Remote)

Location: Braga, Portugal (Remote Position)

Industry: Website Technical Solutions

Job Type: Full-Time (Rotating Shifts)

Salary & Benefits:

• Competitive salary
• Full health and life insurance coverage
• Opportunities for professional growth and advancement
• Meal allowance
• Transport allowance
• Company-provided equipment (Laptop, software, and tools)
  
  
  

Work Setup: Work remotely from your home in Braga, Portugal

Shift Details:

• Hours: 24/7 rotating shifts, including night shifts, Monday to Sunday
• Two days off per week, rotating
• Shift schedule covers morning, afternoon, and night shifts
  
  
  

Language Requirements:

• German (C2 proficiency required)
• English (Intermediate proficiency preferred)
  
  
  

Job Overview:

We are looking for a dedicated and motivated German-speaking Customer Service Representative to join our remote team in Braga. This role involves helping German-speaking customers with technical queries related to website solutions. While prior experience in customer service or technical support is a plus, it is not necessary. We seek candidates who are enthusiastic, eager to learn, and keen to grow within the company.

In this role, you will assist customers remotely, providing high-level technical support via phone, email, and chat. Strong communication skills and a focus on delivering excellent customer service will be key to your success in this position.

We offer thorough training to help you gain the skills necessary for success. This is an exciting opportunity to work with a forward-thinking company in a fast-paced industry, with competitive pay and room for career progression.

Primary Responsibilities:

• Provide exceptional customer service to German-speaking clients through phone, email, and chat, resolving technical issues related to website services
• Troubleshoot and resolve technical problems, including issues with website setup, configuration, and functionality
• Assist customers in navigating website tools, helping them fully understand features and resolve problems efficiently
• Accurately log all customer interactions and technical issues in the CRM system for future reference and follow-up
• Ensure customer satisfaction by providing timely and professional solutions
• Follow established processes for troubleshooting, issue escalation, and resolution
• Escalate complex issues to higher-level support or the relevant department when needed
• Share feedback with management on recurring issues and suggest improvements to enhance the customer experience
• Take ownership of customer issues, ensuring timely resolution and necessary follow-up
• Adhere to data protection regulations and maintain confidentiality with customer information
• Work collaboratively with team members to enhance processes and the overall customer experience
• Manage customer expectations and remain calm under pressure during busy times
• Continue to support customers with website-related inquiries, helping them get the most from our services
  
  
  

Required Skills & Qualifications:

• Fluency in German (C2 level required)
• Intermediate English proficiency (B2 or higher preferred)
• Experience in customer service or technical support is advantageous but not required
• Strong technical skills and a willingness to learn about website solutions and troubleshooting techniques
• Excellent verbal and written communication skills, with a customer-first approach
• Strong problem-solving skills and the ability to resolve technical issues efficiently
• Ability to work independently and maintain high-quality service in a remote setting
• Ability to handle multiple tasks and customer inquiries in a fast-paced environment
• Exceptional attention to detail and accuracy, even in repetitive tasks
• Comfortable working night shifts, weekends, and flexible hours
• EU ID required for employment in Portugal
• Residence card required for non-EU nationals
  
  
  

Additional Benefits:

• Health and life insurance coverage from the start of employment
• Opportunities for career development and advancement in a rapidly expanding company
• Daily meal allowance
• Monthly transport allowance to support travel or commuting costs
• Flexibility to work from home, allowing a better work-life balance
• Company-provided equipment (laptop, software, etc.) for efficient remote work
• A supportive and collaborative work environment focused on personal and professional growth