Customer Support Associate (Remote)

About The Role

A mission-driven fintech company seeks a Customer Support Associate to

deliver quality financial solutions for individuals with complex needs

and their caregivers. The role involves addressing inbound phone and

email inquiries, providing professional, compassionate customer service,

and assisting with important financial decisions.

Ideal candidates are energized by customer interactions, have strong communication skills, attention to detail, and a desire to help others.

This full-time position requires working 8-hour shifts, five days a week, with available schedules between:

6:00 a.m. - 2:00 p.m. PT / 9:00 a.m. - 5:00 p.m. ET

9:00 a.m. - 5:00 p.m. PT / 12:00 p.m. - 8:00 p.m. ET

What You'll Do

• Provide exceptional support to customers via phone, email, and live chat.
• Learn and embody the distinct communication style that sets this organization apart.
• Act as a detective and problem solver in helping individuals resolve unique financial issues.
• Assist individuals with distinct financial needs in navigating important life situations.
• Share customer feedback and experiences with the team.
• Proudly represent an organization known for its outstanding customer support.