Remote Inside Customer Manager - US | WFH

Position: Inside Customer Manager (Remote)

About The Role

Are you poised to create a significant impact while collaborating with a forward-thinking team? We are seeking a dedicated and customer-oriented Inside Customer Manager who excels in a vibrant, fast-evolving environment. If you possess a passion for driving customer success, relish in cultivating relationships, and aspire to enhance your expertise, this position offers an excellent opportunity to contribute to an organization that is reshaping education and empowering millions across the globe.

Key Responsibilities

Responsibilities

In the role of Inside Customer Manager, you will play a pivotal role in guaranteeing the success and satisfaction of our customers. Your primary responsibilities will include:

• Engaging with customers worldwide through email, Zoom, social media, and chat to build robust relationships and encourage product engagement.
• Managing customer accounts, leading them through the subscription renewal journey, addressing objections, resolving challenges, and identifying avenues for growth.
• Acting as a trusted advisor, assisting customers in maximizing the value of the company's offerings while achieving their objectives.
• Partnering with leadership to provide insights that refine processes, minimize repetitive tasks, and elevate the customer experience.
• Consistently meeting renewal and expansion objectives while fostering enduring customer success.
  
  

Required Skills

We are looking for candidates who bring enthusiasm, experience, and a commitment to customer service. Key competencies include:

• A minimum of one (1) year of experience in sales or school administration, preferably within a fast-paced, customer-focused environment (experience in startup or SaaS is a plus).
• A consultative mindset complemented by problem-solving skills to identify customer needs and propose effective solutions.
• Excellent written and verbal communication abilities, with a talent for persuasively conveying benefits.
• A strong desire for continuous learning and adding value.
• Self-driven, resilient, and capable of working autonomously in a remote setup while collaborating effectively with a team.
  
  

Qualifications

• A winning attitude and enthusiasm for thriving in a high-energy, goal-oriented setting.
• A proven history of achieving or surpassing sales targets, with at least one (1) year of success in a similar capacity (two years preferred).
• Familiarity with the K-12 education purchasing landscape and decision-makers is essential.
• Experience utilizing CRM tools, marketing automation software, and virtual communication platforms.
• A relevant college degree is preferred, with a preference for candidates located in Central, Mountain, or Pacific Time Zones.
  
  

Career Growth Opportunities

We are committed to fostering an environment that promotes personal and professional growth. As part of our team, you will have access to a multitude of opportunities for career development and skill enhancement, allowing you to elevate your professional journey while contributing to a purpose-driven organization.

Company Culture and Values

Join a diverse, supportive, and transparent culture that empowers every team member to take the lead. Be part of a mission to revolutionize education, making a positive impact on countless students and educators worldwide. Experience the satisfaction of contributing to an innovative platform already cherished by over 44 million users in 200 countries.

Why Join Us?

• Dynamic team environment
• Impactful work that transforms education
• Opportunities to engage with a recognized partner of Google and Microsoft
• A chance to contribute to a product that has a significant global reach
  
  

Equal Opportunity Employer

We are dedicated to fostering an inclusive workplace and encourage applications from individuals of all backgrounds. If you need any accommodations during the hiring process, please let us know.

Employment Type: Full-Time