Care Coordinator Non Clinical - WFH Remote

Employer Industry: Home Health Care Services

Why Consider This Job Opportunity

• Salary range: $21 - $23
• Comprehensive benefits package including medical, dental, and vision
• 401k match and tuition reimbursement available
• Short-term incentive program for eligible roles
• Supportive work environment with ongoing professional training
• Opportunity to make a meaningful impact in patients' lives
  
  

What To Expect (Job Responsibilities)

• Handle non-clinical inbound calls and escalate issues to nursing staff as necessary
• Support referral coordination for patients requiring services from the employer
• Navigate various healthcare options and provide education on care services
• Collaborate closely with branch staff to assist in the admissions process
• Utilize tools to quickly provide patient options and address related inquiries
  
  

What Is Required (Qualifications)

• Minimum of 1 year of experience in a healthcare-related field or call center
• Associate degree preferred
• High-speed internet connection (minimum 10 Mb/s download speed)
• Strong analytical and problem-solving skills
• Good working knowledge of home health, hospice, and palliative care services
  
  

How To Stand Out (Preferred Qualifications)

• Demonstrated ability to communicate effectively and empathetically over the phone
• Outstanding computer skills and good time management abilities
• Familiarity with Medicare coverage and billing issues
  
  

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