Customer Service Representative I PFS Remote

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Salary up to $28.25 per hour
• Opportunity for career advancement and growth within the organization
• Collaborative and supportive work environment
• Chance to make a positive impact on patient satisfaction and the overall billing process
• Opportunity for cross-training in various functions to enhance skills
  
  

What To Expect (Job Responsibilities)

• Handle all inbound customer inquiries through various channels and provide timely resolutions
• Document all contacts, issues, actions taken, and results accurately within the patient accounting system
• Communicate effectively with physicians, office staff, and various departments to clarify customer service inquiries
• Prepare special reports to document billing and follow-up services as directed by the manager
• Assist in training new employees and provide relief support as needed based on workload demands
  
  

What Is Required (Qualifications)

• High school diploma or equivalent; associate degree in accounting or business administration highly desired
• At least one year of experience in a healthcare environment performing customer service or financial counseling
• Knowledge of insurance and governmental programs, regulations, and billing processes
• Excellent communication (verbal and written) and organizational abilities
• Must possess strong problem-solving skills and attention to detail
  
  

How To Stand Out (Preferred Qualifications)

• Demonstrated call center experience and ability to utilize voice/data equipment effectively
• Multilingual skills and basic computer skills are highly desirable
• Completion of regulatory/mandatory certifications and skills validation competencies preferred
  
  

#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #DiversityAndInclusion

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