French-Speaking Customer Service Representative

Job Title: French-Speaking Customer Service Representative (Onsite)

Location: Braga, Portugal (Onsite Position)

Industry: Website Technical Solutions

Employment Type: Full-Time (Rotating Shifts)

Salary & Benefits:

• Competitive salary
• Comprehensive health and life insurance from day one
• Meal allowance
• Transport allowance
• Opportunities for career growth and development
• Company-provided equipment (Laptop, tools, software)
  
  
  

Work Location: Onsite in Braga, Portugal

Shift Details:

• Working hours: Monday to Sunday – 24/7 rotating shifts (including night shifts)
• 2 rotating days off per week
• Shift pattern: Rotating shifts covering morning, afternoon, and night
  
  
  

Language Requirements:

• French (Minimum C2 level required)
• English (Intermediate proficiency preferred)
  
  
  

Job Overview:

We are looking for a French-Speaking Customer Service Representative to join our team in Braga, Portugal. This role offers an exciting opportunity to work onsite in the website technical solutions industry, assisting customers with technical inquiries and delivering outstanding service in a dynamic and fast-paced environment. If you enjoy technology, problem-solving, and customer support, this is the perfect role for you!

The successful candidate will provide assistance to French-speaking customers with technical issues related to website services, troubleshoot problems, offer guidance on website tool usage, and ensure effective, timely support. While prior experience in customer service or technical support is a plus, it’s not a requirement. We value individuals who are eager to learn, flexible, and thrive in a fast-paced work environment.

You will work onsite in Braga, engaging with customers via phone, email, and live chat. Your role will directly impact customer satisfaction and the company’s overall success.

Key Responsibilities:

• Provide exceptional service to French-speaking clients with technical issues related to website services
• Troubleshoot and resolve technical issues, offering solutions for website setup, configuration, and use
• Guide customers through technical steps to ensure full website functionality
• Address website problems like errors or performance issues, ensuring quick resolutions
• Document customer interactions in our CRM system for tracking and follow-up
• Escalate complex issues to appropriate teams for resolution
• Ensure customer confidentiality and adhere to data protection policies
• Offer feedback to management on recurring issues or service improvement opportunities
• Handle multiple inquiries efficiently, especially during peak times
• Collaborate with team members to enhance customer service quality and share knowledge
• Assist with account settings, billing issues, website features, and general troubleshooting
• Follow company guidelines to maintain consistency and quality in service delivery
  
  
  

Skills and Qualifications:

• Fluency in French (C2 level minimum)
• Intermediate English proficiency (B2 or higher preferred)
• Prior customer service or technical support experience is an advantage, but not mandatory
• Excellent communication skills, both written and verbal, with a customer-first mindset
• Technical aptitude and willingness to learn website services
• Ability to work in a high-pressure environment and manage multiple tasks simultaneously
• Strong problem-solving abilities and quick decision-making in technical situations
• Comfortable working night shifts and weekends as part of the 24/7 rotating shift schedule
• Ability to stay focused and efficient while handling repetitive tasks
• Strong attention to detail and accuracy in documenting customer issues
• EU ID required to work in Portugal (or Residence Card for non-EU nationals)
  
  
  

Additional Benefits:

• Health and life insurance coverage from the first day
• Continuous professional development with training and internal promotion opportunities
• Daily meal allowance for lunch and snacks
• Monthly transport allowance
• Access to certifications and career advancement opportunities
• Company-provided equipment, including a laptop and necessary tools
• A collaborative, team-oriented work environment focused on success and mutual support