Customer Service Specialist (remote, German)

We are looking for passionate Customer Service Specialists fluent in German and English to join our innovative marketplace for refurbished devices. In this role, you'll be responsible for delivering outstanding support to customers in a dynamic and multicultural environment. If you enjoy solving problems, providing exceptional service, and working in a flexible setup, this opportunity is perfect for you!

Why Choose Us?

• Compensation: Receive a monthly salary of 1,010 EUR gross, paid over 14 months, along with performance bonuses and various allowances.
• Remote Work Flexibility: Enjoy working from home from Coimbra to the north of continental Portugal
• Performance Bonus: 140 per 12 months, recognizing your hard work and dedication.
• Meal Allowance: 7.23 per day, totaling 1,908.72 net per annum.
• Transport Allowance: 20 per month, totaling 240 per annum.
• Health Insurance: Provided from day one (free after 6 months).
  
  
  

Key Responsibilities:

• Handle customer inquiries and complaints efficiently, ensuring timely and accurate solutions.
• Collaborate with internal teams to address more complex customer issues and escalate when necessary.
• Maintain strong product knowledge to provide personalized and informed service to customers.
• Ensure high levels of customer satisfaction by delivering exceptional support across multiple communication channels.
  
  
  

What Were Looking For:

• Fluency in German and English is essential.
• A strong focus on customer service and solution-oriented thinking.
• Excellent communication skills with the ability to adapt in a remote and rotational shift environment.
• Problem-solver with a proactive and adaptable approach to challenges.
  
  
  

Application & Selection Process:

• Submit Your Application: Send your CV today!
• Language Assessment: Test your German and English skills.
• Client Interviews: Participate in one or two interviews in French with our client.
• Job Offer: Receive your formal offer and prepare to join our exciting team!
  
  
  

Requirements:

• EU ID or Residence Card, or Manifestação de Interesse required.
• Available to start by 27th February 2025.
  
  
  

Ready to Take the Next Step? Apply Now and Build a Rewarding Career with Us!