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Customer Service Manager

extra holidays - extra parental leave

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

New York (USA), United States

Offer summary

Qualifications:

Minimum of 4 years in customer service/support., Experience managing and mentoring staff., Strong communication skills required., Data analysis competency necessary..

Key responsabilities:

Lead and coach a remote customer service team.
Develop strategies to optimize service processes.
Monitor key performance metrics.
Address escalated customer issues effectively.

GloballyHired Human Resources, Staffing & Recruiting Startup https://globallyhired.com/

11 - 50 Employees

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Job description

We are actively seeking - on behalf of our client - a Customer Service Manager who has a passion for fantastic service and is skilled with mentoring and managing customer service professionals. The ideal candidate will bring experience pulling reports and evaluating data, mentoring and managing people and handling escalated customer inquiries. Create your profile to apply to be considered to be listed on our site for this and other similar roles! This role is full-time and remote based out of the NYC metro area.

Responsibilities:

Lead, coach, and support a remote team of customer service representatives to ensure high standards of service delivery.
Build strong customer relationships, actively addressing needs and concerns to improve satisfaction.
Develop and implement strategies to optimize customer service processes, efficiency, and quality.
Monitor and analyze key performance metrics, driving initiatives to enhance team performance and customer satisfaction.
Address escalated customer issues promptly, resolving complex cases effectively.

Qualifications:

A minimum of 4 years of customer service/support experience. Strong customer service knowledge and a commitment to delivering exceptional customer experiences.
Experience training, mentoring or managing other customer service employees.
Excellent verbal and written communication skills for effective interaction with customers and stakeholders.
Problem-solving abilities, capable of analyzing issues and making sound decisions under pressure.
Competency in data analysis to gather insights from customer feedback and performance metrics.

Benefits:

If hired directly, access the benefits offered by the hiring employer.

If hired as a temporary W-2 employee through GloballyHired, benefit from a comprehensive healthcare package, including Minimum Essential Coverage (MEC) and Most Valuable Plan (MVP) health plans. Additionally, enjoy access to dental, vision, life insurance, Accidental Death & Dismemberment (AD&D) coverage, and 401(k). Choose from convenient weekly or monthly plan options to suit your needs.

Join Us:

This is a post inviting jobseekers to apply to be considered to be part of GloballyHired—a new way to find work. This role is actively being recruited by one of our clients on GloballyHired—don’t miss your chance to be considered!

GloballyHired is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. For opportunities located in a region that has enacted fair chance, arrest, or conviction-based employment ordinances, GloballyHired follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes.