Renewals Operations Analyst Jr/Pl

Location: Brazil (100% Remote or Hybrid for Serra Gaúcha residents)

Compensation Currency: Brazilian Real (BRL)

Contract: Permanent Full Time (CLT) - 42h/week from Monday to Friday - 10:00 - 14:00, 15:10 - 19:34

PLEASE ATTACH YOUR CV IN ENGLISH VERSION.

About Us

Cyncly's end-to-end software solutions connect designers, retailers, manufacturers, contractors, and consumers to make spaces amazing. With the world's largest repository of product content, we equip customers with the tools to transform vision into reality. From inspiration to installation, Cyncly transforms how spaces are imagined, designed, sold, managed, and made.

Cyncly's brands are Compusoft, 2020, 3CAD, Access IT (contract ERP), FeneTech, First Degree Systems, Focco, GO-2B, M3B, Promob, Soft Tech, RFMS and Virtual Worlds.

About the Role

This position will report to the Manager of the Renewals Analyst team and be a part of a team responsible for maximizing the renewal rates of our Small Business subscription customers in North America. This will require cross-functional engagement across multiple teams within Cyncly.

The successful candidate needs to have a successful track record in running efficient and effective operations to support a customer facing team, with demonstrated experience in working cross functionally with all teams who are a part of the renewal process.

Responsibilities include:

• Running and maintaining all renewal related processes.
• Partnering with the Renewals team to provide operational support in running and maintaining all processes for the renewal activities related to the Small Business customer segment.
• Supporting our customers through phone, online chat and email for any renewal related inquiries.
• Identifying upsell / cross-sell opportunities for our Sales team.
• Maintaining CRM data integrity by recording and updating all opportunities and touch points.
• Working with cross-functional teams to improve overall customer satisfaction and gathering customer feedback to share with the business.
• Perform regular activity monitoring and reporting.

Key performance indicators include:

• Monthly renewal rates for Cyncly Small Business customers.
• Successful execution of ad-hoc programs and campaigns

Required experience and qualifications:

The Customer Experience Renewals Analyst will need to have strong interpersonal skills, be empathetic and have strong listening skills, be a team player, and possess a strong sense of ownership and accountability.

• Experience working with customers over the phone;
• Fluent English (C1+)
• Experience in Renewals/Sales/Customer Experience
• Track record of running and maintaining operational processes effectively and efficiently.
• Working knowledge of using CRM (E.g., Salesforce, Totango).
• Microsoft Excel user.
• Experience working in the Software industry is preferred.
• Bachelor’s degree preferred.

What we offer:

• A culture that values innovation, accountability, and collaboration.
• National Medical Health Plan (Unimed);
• Dental Assistance (Unimed);
• Life Insurance;
• Meal/ Restaurant allowance (Alelo Tudo);
• Home office allowance (if applicable);
• Reimbursement of travel expenses and kilometers travelled (if applicable);
• Education Platforms and training funding;
• Gympass;
• Annual Profit Sharing Program;
• Education allowance;
• Maternity & Paternity extension;
• DayOff as a birthday gift;
• Agreement with pharmacies, restaurants and theaters.

Working for us

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,300 employees around the world, we not only recognize our diverse perspectives, but we alsot we also champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better. Come join us.