Investigator Support Coordinator

The Investigator Support Coordinator is responsible for the communication and support of investigative sites, including managing incoming and/or outgoing telephone contact.  The coordinator will also resolve accession holds as assigned by working with sites, project management, and data revision personnel.  The coordinator will provide results to site staff by telephone or fax.

This role is available in Poland or Bulgaria, remote working position.

In more details, you will be… 

• Notifying investigator sites, sponsors, and affiliates of laboratory results, sponsor determined flags, and test cancellations as defined in the Statement of Work (SOW)

• Monitoring, tracking, and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays

• Updating the database with appropriate information and informing personnel of additional testing needs.

• Supporting sites and sponsor with project related questions via phone and email

• Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP)

• Assisting and supporting in the implementation of global processes and procedures

• Tracking and reporting metrics as determined by management in the agreed timelines

• Documenting all service failures, resolving, and escalating to management when appropriate resolution is incomplete

• Acting as a liaison for both internal and external clients

• Communicating investigator site needs when new policies or procedures are discussed

• Instilling a culture where patient safety is top priority

• Promptly address patient safety issues and escalates as needed for resolution

• Ensuring the investigator’s needs are explored prior to implementation of new processes and procedures

Note: Saturday shift required once every 2 months.

Thrive personally and professionally at Labcorp 

Working at Labcorp, you’ll continue to grow in our learning-based culture so you’ll know how to expertly respond and adapt as the industry continues to evolve. Here, you’ll put your education to work as you play a meaningful role in advancing healthcare and making a difference in people’s life. 

In addition, Labcorp offers great benefits, global experience and the opportunity to work independently within a team-oriented environment. 

What we’re looking for  

Investigator Support Coordinators are the most successful at Labcorp with: 

• Minimum high school degree, preferably a Bachelor degree

• First experience in Customer service is a must

• Experience in the pharmaceutical or medical industry is an advantage

• Self-motivated with strong verbal skills

• Attention to detail and good organizational skills

• Team player with an ability to work independently

• Ability to handle multiple tasks and multiple distractions while maintaining a professional manner

• Fluency in English + fluency in German and/or French and/or German and/or Italian and/or Spanish.

• Able to work from 10AM to 7PM CET or other hours if required

• Adaptability skills

Get to know Labcorp 

At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations.  

Here, you can join our more than 60,000 employees, serving clients in more than 100 countries, as we work together to make a real impact on people’s lives.