Department: Revenue
Location: Poland
Description
Ocean Technologies Group (OTG) is a leading provider of maritime software solutions. Our foundation is rooted in historic and iconic maritime brands with over 100 years of collective experience, including Seagull, Videotel, Marlins, MTS, Tero Marine, and COMPAS. These brands were founded on the principle of delivering advanced performance through superior technology.
At OTG, we're more than a company; we're a collective of maritime enthusiasts, tech innovators, and visionaries. With a century-long legacy, we have been guiding the industry toward safety and operational excellence. From fleet management to unparalleled learning resources, OTG is shaping the future of maritime solutions and forming strategic alliances with global organizations.
To date, we have built a strong network, serving over 1,400 clients, reaching 20,000 vessels, and positively impacting the lives of more than 1,000,000 seafarers. Join us on our journey to make a significant difference in the maritime industry.
Our portfolio includes Learning & Assessment, Fleet Management, and Crew Management, uniting seven iconic maritime brands with over a century of collective experience.
Exciting changes are coming! In January 2025,
Lloyd's Register (PE) will acquire
Ocean Technologies Group from Oakley Capital, positioning us as a leading force in the maritime sector. This acquisition will allow us to support a fleet of over 30,000 vessels and more than a million seafarers worldwide, expanding our global reach and influence.
Key Responsibilities
OTG is on the lookout for Customer Technical Support Engineers who are ready to anchor their technical prowess within a stable, shore-based position. This pivotal role is perfect for tech-savvy professionals eager to apply their technical knowledge and customer service skills in supporting our global clientele. As an integral part of our technical support team, you'll play a key role in client retention and market expansion, ensuring our maritime software solutions are fully leveraged by our customers. Your tasks will range from providing in-depth support and training on OTG software to troubleshooting complex issues, all while ensuring customer satisfaction and supporting product adoption.
🚢 Your Voyage Ahead:
Customer Support Excellence: Provide exceptional support and training for OTG software and services, quickly resolving critical issues to boost customer satisfaction.
Technical Expertise: Maintain up-to-date knowledge on all OTG products, document bugs, and suggest improvements to enhance user experience and functionality.
Sales Support: Enhance sales initiatives with your technical insights, helping to identify opportunities and mitigate risks for business growth.
In-depth Product Knowledge: Master the OTG Crew portfolio, delivering expert customer service through your comprehensive product understanding.
Documentation and Reporting: Gather customer feedback, relay crucial information to product teams, and ensure accurate tracking of all support activities.
Operational Management: Oversee vital system services, address discrepancies promptly, and keep customer databases up to date for optimal service delivery.
Skills, Knowledge & Expertise
Professional Experience: 3-5 years in B2B customer success or technical support. Expertise in troubleshooting and resolving both simple as well as complex technical support issues.
Technical Skills: Proficiency in MS Office, ERP, CRM systems, and basic SQL knowledge.
Customer Service Excellence: Adept at engaging with customers, providing effective problem-solving and training, and managing critical issues to enhance the customer experience.
Communication: Exceptional verbal and written communication skills, with the ability to articulate complex technical details in multiple languages.
Job Benefits
🚑 Premier Health Coverage: Dive into comprehensive health care with Polmed, covering everything from diagnostics to specialist consultations. Minimal costs for maximum health!
👓 Vision Care Perks: See the world more clearly with glasses reimbursements every two years. Work and wellness in perfect harmony.
🛡️ Group Insurance: Secure your peace with easy opt-in Warta Group Insurance. Family inclusion available, ensuring everyone you love is protected.
💼 Pioneering Pension: Join the PPK Pension scheme effortlessly, with flexibility to adjust your involvement. OTG invests in your future, so you can enjoy the present.
🏋️♂️ Multisport Magic: Stay fit and energized with access to top-tier sports facilities. Your health, your choice, our support.
🎉 Social Benefits Galore: Embrace our Social Benefit Fund for a boost to your lifestyle. It's all about enhancing your OTG experience.
🧘♀️ Wellness & Support: Unlock 24/7 access to professional counseling with our Employee Assistance Program. We're here for you in every way.
