Overview
The main objective of this role is to offer best in class travel consultation to Altour clients. In this role you will quote and book accurate domestic & international, car and hotel reservations, ensuring all corporate travel policies are followed.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Responsibilities
- Service inbound corporate travel requests.
- Delivery extraordinary customer service to all Altour clients.
- Greet all clients with enthusiasm.
- Provide consultative service to travelers and travel arrangers throughout the booking process.
- Complete all reservations in an accurate and timely manner, ensuring all corporate travel policies are followed.
- Secure the lowest air/car/hotel rates available at time of booking.
- Utilization of client and Altour negotiated programs when applicable.
- Utilize GDS low fare search capabilities.
- Maintain goal expectations in the following areas:
- Productivity – measured by transactions per day.
- Quality – minimal customer service issues.
- Customer experience – measured through call monitoring performance.
Qualifications
- 5 years’ travel selling experience.
- 5+ years’ customer service experience, preferably in the travel industry.
- Exceptional/above & beyond, proactive customer service approach.
- Excellent travel industry knowledge.
- Mastery in Galileo/Travelport Plus Reservation System.
- GDS, with experience in multiple GDS’.
- GDS formats, short cuts, enhancements, pricing.
- Corporate travel experience required.
- Expert in international travel bookings and process.
- Exceptional communication skills both written and oral.
- Embrace change, adaptable, viewed as a leader.
Leadership Abilities
- Has strong understanding of own skill set and development opportunities.
- Demonstrates exceptional teamwork.
- Proactively offers support when ability matches need.
- Acts as a leader among peers.
- Thanks peers for support they have provided.
- Consistently demonstrates master of the guiding principles in daily work habits.
- Ability to provide constructive feedback to peers and leaders when appropriate.
- Ability to handle most difficult situations.
- May seek minimal guidance, but generally has solution at hand.
- Able to support peers in decision making.
- Knows when to escalate to a supervisor.
- Strong understanding of key Altour initiatives and employs strong change management skills consistently.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
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