Senior Manager Customer Solutions - Clinical Logistics

Job Title: Sr Manager of Customer Solutions - Clinical Logistics

Grade: RCS I

Contract Type: Permanent

Location: UKI/EMEA

Are you a strategic leader with a passion for clinical logistics and customer solutions?

Do you excel at driving innovation and achieving business growth in a global environment?

If so, we have an exciting opportunity for you to join us as the Sr Manager of Customer Solutions - Clinical Logistics at DHL Supply Chain!

In this role, you will lead the implementation of account management strategy to expand and maintain the customer base, deliver net growth, revenue, profitability, and service targets for key accounts.

Key Responsibilities:

• Provide input to developing key account strategy, including account planning, revenue targets, and service goals.
• Plan, oversee, and deliver sales objectives for strategic accounts across a region or globally.
• Coordinate and control sales activities and initiatives, including contract negotiations for assigned key accounts.
• Build relationships with existing and potential customers, associated networks, and support functions.
• Identify decision-makers, negotiate customer contracts, promote brand awareness, and resolve issues.
• Ensure key account retention, business growth, and profitability.
• Direct and supervise a team to achieve goals by assigning work, timelines, reviewing output, and managing performance.
• Recruit, motivate, develop, and coach team members.
• Develop strong management capability through effective performance management, mentoring, and development of the team.
• Communicate and influence senior business leaders outside of own job area.
• Develop strong, trusting relationships with senior business leaders across DHL.
• Cooperate with and coordinate 3rd parties, e.g., external service providers.

What we're looking for:

• Proven experience in Logistics, ideally within the Life Sciences and Healthcare (LSH) sector.
• Proven track record in Account Management experience.
• Experience in complex negotiations, contract renewal, and account management.
• Managing LSH Accounts and contractual negotiations.
• Knowledge of LSH and Clinical Trials Logistics (CTL) customer trends and needs.
• Strong knowledge of Sales and Customer Management.
• Understanding of cultural influences on decision-making and stakeholder management globally.
• Ability to manage remote teams based in differing time zones/regions.
• Effective communication skills across multiple regions and geographies.

If you are an innovative thinker with strong clinical logistics and customer solutions expertise, we invite you to join our team and contribute to our global clinical logistics strategy. Join us and play a pivotal role in shaping the future of clinical logistics at DHL Supply Chain!

What you'll need to do next:

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up-to-date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard. The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.