Managed Services CE Consultant - Microsoft Dynamics D365 – Permanent

Microsoft Dynamics D365 CE Technical Support Consultant

About the Role

As a Microsoft Dynamics D365 CE Technical Support Consultant at delaware, you’ll be involved in providing application support, troubleshooting and resolving issues within targeted SLAs to a wide range of customers. You will also deliver changes as requested by the customer to maintain and enhance their environments.

Your main focus will be to act as point of contact to analyze and fix application and system issues, ensuring the customer’s Microsoft services are available and reliable to meet their business expectation.

About Delaware

We exist to help our clients reach their full potential, by applying our common sense, business experience and passion for technology.

Delaware is a global consultancy that partners with leading technology providers such as SAP (Platinum Partner) and Microsoft to deliver advanced digital solutions. We develop, innovate and implement technology transformations guiding our clients towards an intelligent future.

Everyone at Delaware is a steward of the business. We are building for the future and for those that succeed us, and we take responsibility for our relationship with the social and ecological environment.

Main Responsibilities

• Provide excellent support to Delaware’s CE and Power Platform customers,
• Responsible for delivering small/medium changes to existing clients
• Proactive involvement in resolving cases and delivering changes in a timely manner.
• Responding to requests and incidents within agreed SLAs
• Assist in deploying bug fixes and changes into customers’ environments through a formal change management process.
• Perform routine checks on customer environments and report any potential issues or opportunities to a senior member of the team.
• A commitment to continuous personal development and completion of relevant certifications
• Represent the business professionally and positively at all times.
• Carry out additional, reasonable duties as may be required from time to time.

Skills and Experience (Required):

• Strong D365 CE application knowledge
• Experience of Power Platform
• Strong understanding of D365 infrastructure, Solution Management and Business Processes
• Experience working in a customer focussed environment
• Able to work under pressure and meet deadlines
• Excellent written and verbal communication skills (English Language)
• Excellent troubleshooting, analytical and problem-solving skills
• Strong attention to detail and a keen desire to deliver high quality solutions to customers.

Skills and Experience (Desired):

• Proficiency in .NET, C#, JavaScript, or other relevant programming languages
• Certifications in D365
• Proven ability to delver small changes and optimisations
• Working with offshore teams would be an advantage
• Experience of working in a support desk environment

Our Culture and Values

We attract and retain only the best people who share our values and thrive in our culture. We strive for the highest levels of excellence in all that we do – with our clients, our people, our business, our careers.

We do the right thing to satisfy our clients, combining quiet confidence and a human touch. We are open, positive, enthusiastic and energetic. At Delaware we value and invest in personal competence as much as technical competence and we all want to help each other succeed. We value diversity for the breadth of perspectives and skills it brings us and the better results it produces.

We enjoy each other’s company. We work hard together and we have fun together. We trust one another.

Underpinning our culture are our core values. They are a living part of our daily interactions, influencing what we do and how we do it. They guide how we work with our colleagues, customers, and partners.

Care - we take responsibility. Commitment - we commit, we deliver. Community - we are better together. Respect - inclusive and diverse. Entrepreneurship - we cherish creativity and drive

Lets meet !

Come have a chat with us and tell us all about your skills, talents and previous experience.

Are you keen to help us grow our Microsoft Dynamics 365 Support team? Make sure to connect with us if you have any questions whatsoever.

Click the Apply now button below and hopefully we’ll get to meet each other soon!

Right to work

Please note that it is a legal requirement that you have the right to work in the UK by the time you commence employment. We therefore ask those shortlisted for interview to provide evidence of their right to work in the UK during the recruitment process.

Delaware holds a sponsor licence but not all roles are suitable for sponsorship, especially as, in some cases, individuals are required to work on long term client contracts, and this is not permitted under the sponsorship regime. Also, in some case individuals may be required to work in Ireland or elsewhere in Europe at short notice. If you do not currently have the right to work in the UK we will still consider your application.

If your application is successful beyond the first interview stage we will consider whether sponsorship is a possibility or, where appropriate, whether there are any other immigration options available but unfortunately we cannot guarantee that sponsorship will always be possible.