Associate Director of Product & Engineering at Sentral

About Sentral

Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.

Learn more about us at www.Sentral.com.

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Associate Director of Product & Engineering will oversee Sentral’s team of offshore engineers, drive strategi planning, requirements gathering, business stakeholder management, and successful implementation of digital capabilities. This role will focus on optimizing core community operations platforms (hospitality systems, property management systems, CRM, guest services, etc.) and integrating foundational technology and processes primarily for community operations. You will collaborate cross-functionally with business partners, external vendors, engineers, other product managers, designers, and most importantly, application users. You’ll drive product development from discovery to launch and be comfortable taking on many different tasks to deliver and support products for the communities. You'll constantly look for ways to improve the overall user experience, understand the competitive landscape,
share your ideas, and take action to deliver positive outcomes. You will also establish key partnerships with the operations team, helping integrate technology into business processes and establish performance metrics that help drive execution and enhance customer satisfaction.

This is a remote position that requires travel within the United States 15% of the time.

What You’ll Do:

• Develop and maintain a digital product roadmap that has measurable success metrics for your products. Ensure continual alignment with business priorities through frequent communication with stakeholders.
• Work with users, customers, and stakeholders to understand their business needs; translate these needs into business requirements documentation.
• Partner with the technology team and outside vendors to prioritize engineering work, groom user stories, and support user acceptance testing; ensure product requirements are implemented according to product strategy and business needs.
• Provide support documentation of delivered products to Sentral’s 3rd party IT support group to enable scalable ongoing support.
• Understand the functionality of both proprietary and third-party software, then decide the best way to bring them together to serve user and Sentral platform needs.
• Be an evangelist for your products and solutions, articulating the customer and business value to all levels of the organization. Develop compelling presentations and prototypes to communicate our product story.
• Champion the needs of business teams and stakeholders throughout the development process.
• Work collaboratively and drive the launch of the projects under your responsibility. Make thoughtful decisions and clear roadblocks to getting your product live.

Skills and Experience

• 5+ years of experience in digital product management, with proven delivery of enterprise
  software capabilities in an Agile development environment.
• 5+ years of operational experience in a multi-family or hospitality environment.
• 5+ years implementing technology to a distributed operations team.
• Understanding of Change Management principles and what it takes to successfully implement a
  consumer product with operational touchpoints.
• Demonstrated success in working collaboratively with a wide variety of business stakeholders.
• Strong analytical skills and ability to use data to drive decision-making in product development.
• Strong executive communication skills with an open and direct communication style.
• Balance of hard skills and EQ, with the ability to pivot based on audience.
• Industry experience in multifamily residential housing, homesharing/short-term rentals, or property technology a strong plus. Experience with PMS, CRM, Revenue Management, Mobile Key, and Guest communication platforms is highly desirable.
• Experience thriving in a fast-paced, fast-growing, start-up or scale-up environment.
• Humility, a desire to make others better, and the ability to exhibit grace and humor under
  pressure will also go a long way toward making you successful on this team.
• Flexibility around the primary location.

Sentral Benefits

• Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
• Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.
• Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.
• Career Development: We offer extensive learning and development opportunities to support growth.

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:

• Work in a space that includes indoor and outdoor spaces, with and without covering
• Move throughout the property for extended periods of time
  
• Transport boxes and equipment weighing up to 20 pounds
• Communicate with other persons in the building
• Observe details in surrounding areas and on a screen

If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.

As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.