Triage Agent I - Veteran Scheduling/VA - Remote CONUS AK HI

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Candidates should have at least 1 year of related experience within the healthcare field for this role. This may include healthcare specific customer service or clerical experience.

This position is open to CONUS, AK, HI and PR. California is a specifically excluded hiring location.

The position is fully remote.

Background check required.

Equipment is provided.

This is a W2 position.

Anticipated on-boarding dates are in mid-Feb 2025.

Multiple openings are available.

Responsible for review of Electronic Service Records (ESRs) when received and maintains a working understanding of potential issues. Reviews records and expeditiously submits clarification requests to the VA as necessary, categorizing the record appropriately in the MDE4Vets system. Additionally, the Triage agents review Case Details to determine if this case requires a priority designation, and subsequently ensure it is tagged appropriately. Accurately documents pertinent information for all calls. Assists Call Center with questions, as needed.

Key Tasks

Obtain pertinent Medical Records from other facilities

Assess Veteran contentions for appropriate Disability Based Questionnaires (DBQs).

Align DBQs to appropriate medical evaluations or medical opinions.

Identify gaps and missing documentation in Examination Scheduling Request (ESRs) and submit clarification request, as appropriate.

Submit clarification requests to appropriate parties

Prepare ESRs for evaluation by medical providers.

Participate in team meetings and offer feedback to/from staff.

Demonstrate adaptability and accept change in a positive manner.

Readily assists other staff members upon completion of assigned duties.

Assists in orienting and training new colleagues.

Follow all policies and procedures mandated by the VA and the governing bodies regarding HIPAA.

Auto req ID

436015BR

Minimum Education Required

High School/GED

Job_Category

Health/Medical other

Education

Additional Qualifications/Responsibilities

Bachelor’s or Associate’s degree preferred

High school diploma or GED required

Experience

1 year of customer service or clerical experience within the healthcare field.

Skills And Abilities

Excellent organizational skills

Demonstrates ability to communicate and form working relationships with individuals at all levels of the organization

Strong customer service skills, including active listening, empathy, respect, restatement and the use of open-ended question

Ability to multi-task and adapt to shifting priorities

Proficiency in making critical independent decisions and prioritize appropriately

Ability to document in electronic health records thoroughly and appropriately

Knowledge of office workflows and interoperability

Demonstrate ability to work independently and as a team

City*

United States

State*

N/A

Job Code

Health-Services health-services

Affiliate Sponsor

Infinite