Business Coach - Retail

Join our dynamic team as a key player in enhancing the success of independent pharmacies! Under the guidance of the Director of Field Business Coaching, you will cultivate strong advisor- consultant relationships with our valued pharmacy customers. By delivering targeted training modules and tailored offerings, you'll empower pharmacy owners to diagnose and tackle financial, operational, and strategic challenges head-on. You'll provide essential tools, education, and ongoing support to help them thrive in a competitive landscape. In this role, you will also have the opportunity to meet and exceed specific business targets, contributing to the overall success of our clients and the organization. If you're passionate about making a difference and collaborating with a dedicated team, we want to hear from you!

• Increases customer “stickiness” through development of productive business relationships by understanding the customers’ strategic business objectives and decision making process to motivate behavioral change to improve profitability
• Addresses existing problems within basic pharmacy functional areas to identify potential areas of weakness within the operation.
• Acts as an instructor and subject matter expert to provide advice, guidance and feedback on store operations and business strategy.
• Develops and maintains a strong base of working knowledge of the retail market, including industry trends, competitive intel, and pressures facing customers
• Drives results by mapping opportunities to specific needs and driving acceptance of recommendations by diagnosing the problems and supporting the implementation of targeted solutions.
• Guides in-store implementations and works with the corresponding personnel
• Executes complex processes and interacts in client-facing situations by identifying appropriate leverage points in each pharmacy to determine total commitment to the customer.
• Prepares, formats, and distributes necessary reports by compiling pharmacy data and assisting in the creation of an information backbone.
• Manages all aspects of the programs to communicate information, instructions and goals.
• Develops new concepts, implements, details and is constantly aware of competitive activity.
• Works closely with the central data analysis group to review market analyses and determine customer needs through various profiles and segment pharmacies.
• Continually maintain and input coaching activities into the CRM
• Represents programs at meetings in order to promote their role in the Company structure, contributing to attainment of program goals.
• Provides feedback to the Director of Business Coaching to communicate industry intelligence and specific recommendations to manage individual programs, policies, products and prices needed to meet corporate objectives.
• Work with Director of Field Coaching to proactively develop and identify development opportunities for skills, professional acumen, and training
• Must be willing to travel extensively (including overnight travel) within the assigned customer base and geographic territory; travel to events such as conferences, national and local trade conventions
• Performs related duties as assigned.

Requirements:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree Program; normally requires a minimum of five (5) years industry experience and/or directly related and progressively responsible experience.

• Working knowledge of the retail pharmacy industry including trends and challenges facing customers
• Ability to communicate effectively both orally and in writing, and adapt communication style to various audiences
• Ability to actively listen and influence others with different points of view
• Advanced knowledge and understanding of value, profit, and budgeting
• Advanced knowledge of techniques to improve profitability of a small business
• Proven successful business tactics; credible image in the industry; good marketing skills
• Ability to forecast, set goals, and train others
• Knowledge of product and customer service standards for retail business
• Advanced analytical and probing skills, including proficiency in related computer programs such as excel, power point, and word
• Strong presentation skills
• Strong interpersonal and relationship-building skills
• Strong organizational and prioritization skills; attention to detail

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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