PRO Shared Services senior analyst, Partner Contact Center (Remote)

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a senior analyst in the Partner Contact Center

• Executes work for routine and unique situations through analysis of multiple sources of information and resources, applying functional policies, regulations, and in-depth subject matter expertise.
• Looked at as subject matter expert for multiple workstreams, and provides advising to all levels of the organization on multiple workstreams.
• Handles highly confidential and sensitive information with appropriate discretion and integrity, identifies areas of information risk, recommends appropriate solutions to leadership team and supports solution implementation
• Understands functional goals and Key Performance Indicators (KPIs), how their own performance impacts these results, and how their work impacts cross functionally.
• Understands business activity and is able to identify implications of decisions for designated area of responsibility.
• Proactively researches to stay current on regulations and company policies, practices, and procedures. Provides proposals to adapt approaches and processes and to achieve business goals and objectives.
• Diagnoses customer and partner issues, determines appropriate solutions in complex, varying, and
  
  

unique situations; looking beyond immediate problem to determine wider implications. Resolves escalated issues and raises issues and trends to leadership.

• Identifies continuous improvement opportunities in own workstream and implements with leadership alignment. Balances and prioritizes work across multiple workstreams.
• Applies strategic time management skills, troubleshoots obstacles, recommends and implements solutions.
• Adapts to shifting priorities independently and in a timely manner, and develops plan to meet competing priorities
• Actively develops strong and trusting relationships with own team, peer groups, customers and cross-functionally, and collaborates within team and cross-functionally.
• Clearly communicates and documents complex business problems and solutions for cross-functional use, and documents internal standard operating procedures.
• Managing through a high volume of interactions, creates personalized experience for each customer, in complex and sensitive situations.
  
  

We Are Looking For People With

• 3 years working in customer service, contact center, human resources, or shared services environment
  
  

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
  
  

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.  At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation.