Customer Success Manager

Customer Success Manager 

Full-time (40-Hours Per Week), Remote

About Us:

At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals.

This role is with a groundbreaking company that is revolutionizing the recruitment industry. They are at the forefront of using AI to transform how teams make hiring decisions, providing cutting-edge, unbiased insights that make the recruitment process faster and more efficient. Join a team that’s redefining talent management and be part of a mission to bring smarter, more inclusive hiring solutions to the global market.

Your Role:
As a Customer Success Manager, you will be the primary point of contact for customers in our fastest-growing market, the USA. Your mission will be to deliver outstanding customer care, ensuring clients achieve maximum value and success with the platform.

Responsibilities:

• Serve as a trusted partner to customers from the start of their journey, leading onboarding processes to ensure they gain the full benefits of the platform.

• Nurture strong, long-term relationships by understanding customer needs, addressing concerns, and identifying areas for improvement to enhance their experience.

• Actively listen to customer feedback and communicate solutions in a clear, personalized, and empathetic manner.

• Prioritize customer inquiries and projects efficiently, building trust through timely and proactive support.

• Monitor product usage to identify underutilization, implementing strategies to increase engagement and maximize customer success.

• Recognize upselling opportunities and collaborate on customer growth strategies to drive business impact.

• Maintain composure and professionalism in high-pressure situations, creating a calm and confident environment for customers.

• Develop deep product expertise to become a reliable resource for customers and internal teams.

• Collaborate closely with Sales, Founders, and Engineering to advocate for customer needs and enhance product development.

Requirements:

• Reside in LATAM, with availability to support US time zones, including both East and West Coast regions.

• Demonstrated passion for customer success and experience in a SaaS environment.

• Strong empathy and relationship-building skills with the ability to deliver exceptional customer experiences.

• Problem-solving mindset and a proactive approach to identifying and resolving issues.

• Excellent verbal and written communication skills in English, with extensive knowledge of the US market.

• A desire to make a significant impact within a fast-growing, early-stage technology company.
  

At The Global Talent Co., our mission is to bridge the gap between leading global tech companies and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.