Patient Services Training Manager, U.S. (Remote)

Company Description:

Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion.

Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, and flexible work environment, where our employees are recognized for leaning in and rolling up their sleeves. If you share our vision and want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career.

Recognitions:

 

	Consistently Ranked Science’s Top Employer Insmed is dedicated to creating a collaborative environment where our team can thrive. Every day, our employees turn their passion for science and research into innovative solutions for patients. That’s why we’ve been named the No. 1 company to work for in the biopharma industry in Science’s Top Employers survey for four years in a row.

 

A Certified Great Place to Work® We believe our company is truly special, and our employees agree. In July 2024, we became Great Place to Work-certified in the U.S. for the fourth year in a row. We are also honored to have been listed on the Best Workplaces in Biopharma™, Best Workplaces in New York™, PEOPLE® Companies That Care, Best Workplaces for Women™, Best Workplaces for Millennials™, and Best Medium Workplaces™ lists.

 

Overview: If you are passionate about training, patient services, field access management and the pharmaceutical industry, we would love to hear from you! We offer a collaborative and dynamic work environment where you will have the opportunity to make a meaningful impact on the professional growth of Market Access Team members and ultimately, improve patient experience. This role will be an essential partner, working in partnership with the Commercial Learning and Development team for a smooth onboarding process; ensuring that all new hires are effectively onboarded, fully prepared for their role, and continuously equipped with the skills and knowledge to excel in day-to-day task completion. In conjunction with Commercial Learning & Development, Human Resources, IT and the broader Market Access Team, the market access training manager will create a cohesive and comprehensive onboarding process. This position will primarily focus on role specific training needs for new hires with a focus on specialized training needs within 1) Systems utilized (CRM, Telephony, etc) and 2) Direct patient and health care provider (HCP) interactions. Other areas of focus include on-the-job development of Market Access associates and meeting workshop creation and execution. This is not a supervisory position. This position is classified as remote with travel. Responsibilities:  Develop Role Specific Onboarding Needs:  

• The Training manager will be the subject matter expert to understanding training needs of the market access team; and will coordinate with Learning and Development to build functional training agenda & schedule. Additional specific tasks include (but are not limited to) the following:   
  • Develop training materials to support onboarding and ongoing functional training needs, including (but not limited to): Functional training resources/presentations, role-specific preceptorship materials, training timelines/calendar, skill assessment documents, role-playing scenarios, and Insight modules, covering all identified needs of the specific roles within Market Access  
  • Develop and implement functional training for day-to-day operational needs of the case management & FAM team, for example: Call guide training, CRM system training, Data & Analytics tool training, telephony training, etc.)    
  • In conjunction with Learning and Development, design and implement a structured onboarding training program tailored to the employee role (i.e.: Case Manager, Patient Support Specialist, Field Access Manager) to equip staff with necessary knowledge and skills to deliver a high-quality patient and HCP experience  
     

Facilitation of Training Sessions:  

• In coordination with Learning and Development, develop, coordinate and execute comprehensive training curricula for use during training classes, meetings and workshops  
• Conduct live, virtual, and blended training sessions for new hires and ongoing refresher courses for existing staff, during internal meetings and throughout the year 
• In conjunction with subject matter experts (SMEs), utilize a variety of training methods to conduct engaging and informative training sessions  
   

Collaboration with Stakeholders:   

• Work closely with Market Access leadership, clinical teams, and other stakeholders to understand training needs and align training programs with business objectives.  
• Gather input from employees to continually refine training programs based on real-world challenges and feedback.  
   

Continuous Improvement:  

• Analyze training gaps and propose enhancements to increase the effectiveness of the training program.  
• Stay updated on new learning technologies and approaches, recommending innovations to keep training programs engaging and effective.  
• Develop, retain, and update functional training modules and associated SOPs and Work Instructions related to interactions with patients and/or health care providers    
   
• Effectiveness Documentation:  
• Assess trainee competency through knowledge checks, role-playing exercises, and support operations manager as needed to identify areas for improvement and provide targeted coaching  
• Evaluate training effectiveness through feedback, tests, and performance metrics via cross-functional partnership with operations and other cross-functional partners   

 QUALIFICATIONS & EXPERIENCE:

• The ideal candidate will have experience in instructional design, adult learning principles, and training program management within the healthcare or pharmaceutical industry  
• Strong training and facilitation skills with the ability to adapt to diverse learning styles   
• Bachelor's degree in healthcare, pharmacy, industry, or a related field   or equivalent additional work experience.
• Proven experience in patient support services within the pharmaceutical industry, including knowledge of proficiency in customer service practices    
• Excellent communication and interpersonal skills to effectively interact with patients, healthcare providers, and internal stakeholders   
• Proficient in e-learning development tools, CRM systems, learning management systems (LMS), and other relevant software   
• Ability to work independently and as part of a team   
• Strong understanding of pharmaceutical patient services inclusive of case management, field access management and payer and access processes and regulations (HIPAA, Compliance Guidelines)  
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.  
• Strong problem-solving skills and ability to adapt training programs to meet evolving needs.  
• Ability to travel up to 40% based on business needs 

  Salary Range: 111000-156133 Compensation & Benefits:

We’re committed to investing in every team member’s total well-being, now and in the future. We offer a competitive total-rewards package to all employees around the world, including:

• Flexible approach to where and how we work, regionally based
• Competitive compensation package including bonus 
• Stock options and RSU awards
• Employee Stock Purchase Plan (ESPP)
• Flexible Vacation Policy
• Generous paid holiday schedule and winter break 

ADDITIONAL U.S. BENEFITS:

• 401(k) plan with company match
• Medical, dental, and vision plans
• Company-provided Life and Accidental Death & Dismemberment (AD&D) insurance
• Company-provided short and long-term disability benefits
• Unique offerings of pet, legal, and supplemental life insurance
• Flexible spending accounts for medical and dependent care
• Accident and Hospital Indemnity insurance
• Employee Assistance Program (EAP)
• Mental Health on-line digital resource
• Well-being reimbursement
• Paid leave benefits for new parents
• Paid time off to volunteer
• On-site, no-cost fitness center at our U.S. headquarters

Additional Information:

Insmed Incorporated is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

 

Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.

 

Insmed is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, please contact us by email at TotalRewards@insmed.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

 

Applications are accepted for 5 calendar days from the date posted or until the position is filled.