Customer Service Representative

Customer Service Representative (Remote)

Job Overview

Leading online retailer dedicated to delivering an outstanding online shopping experience to customers across the nation is seeking a customer-focused Remote Customer Service Representative.

In this role, you will serve as the primary point of contact for customers, offering exceptional support and resolving inquiries effectively.

Primary Responsibilities

• Respond to customer inquiries via phone, chat, and email in a professional and friendly manner.
• Provide accurate details regarding products and the status of orders.
• Support customers in making purchases, processing returns, and managing exchanges.
• Work collaboratively with various teams to achieve customer satisfaction.
• Keep comprehensive records of customer interactions in CRM system.

Qualifications

• Prior experience in customer service, call center, or similar position.
• Exceptional verbal and written communication skills.
• A customer-oriented approach to problem resolution.
• Knowledge of CRM platforms is a plus.

Customer Service Positions Offer

• Competitive hourly salary based on experience.
• Full benefits package that includes health, dental, vision, and paid time off.
• Flexible work from home schedule.
• Employee discounts on a wide range of our products.