Position Title: Applications Support
Work Set-up: Onsite
Salary Range: Php 40,000.00 – Php 60,000.00 (Including Night Differential)
Schedule: 12-hour shifts, 3 days per week
Hours: 4:00 PM – 4:00 AM PH Time
Our client is an Australian company specializing in IT services and solutions. They offer a
range of services including managed IT support, cloud solutions, cybersecurity, and
business consulting. Their focus is on providing tailored IT solutions to help businesses
improve efficiency, security, and overall technology management.
JOB DESCRIPTION FOR AN APPLICATIONS SUPPORT
Responsibilities as an Applications Support:
• Configure NetSuite ERP to align with project requirements, ensuring adherence to business processes and user specifications.
• Provide expertise on NetSuite best practices, including workflow configurations, to enhance business efficiency. Offer user-friendly guidance on system functionalities.
• Work with SPS Commerce, RF Smart (or similar WMS), Smart Freight (or similar consignment application), and middleware solutions for seamless integration within NetSuite.
• Provide user training, support report customization, and troubleshoot inquiries, helping users modify and create reports such as Sales Summary by Agent.
• Maintain documentation for NetSuite configurations, customizations, and user support interactions to ensure operational continuity.
• Provide 1st and 2nd level helpdesk support for NetSuite OneWorld, Celigo, RF Smart, SPS Commerce, Shopify, Clickup, Miro, Zendesk, Smart Freight, and any future integrated applications.
• Escalate 3rd-level support issues to software vendors as needed and manage them to SLAs.
• Collaborate with internal teams and external consultants to resolve operational issues and escalate as needed.
• Identify and analyze business processes and inefficiencies, recommending optimal practices and solutions.
• Develop custom saved searches, workflows, and reports to support shared business usage and integration needs.
• Implement systematic process improvements and manage the integration of new systems into the infrastructure.
Qualifications as an Applications Support:
• 3+ years in a NetSuite consulting role with functional and technical experience, including at least two NetSuite implementations with configuration responsibility.
• Experience with SPS Commerce, RF Smart (or similar WMS), Smart Freight, and middleware integration.
• Strong English proficiency, with the ability to explain complex processes in accessible language to non-technical users.
• Proficiency in NetSuite workflows, SuiteScripts, and configuration, with an adaptable communication style depending on user needs.
• NetSuite certifications preferred but not required with demonstrated consulting experience.
• Consultative mindset prioritizing user needs, with strong problem-solving and adaptability skills.
• Collaborative team player with the ability to work within a larger IT/systems team.
• Effective communication with end-users, management, and consulting partners, ensuring SLA adherence for high-priority issues.
• Familiarity with OTC, R2R, P2P, PTP, and PTI processes.
• Excellent interpersonal, stakeholder management, and expectation management skills.
Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-life balance meets a commitment to foster growth.
• Genuinely caring Leadership Team
• Competitive salary package
• Company-provided full set-up for desktop/laptop with a back-up internet
• Free pre-employment Medical Assessment (T&C apply)
• HMO on the first day of hire
• 15 Vacation Leaves and 5 Sick Leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs and Interest Workshops
• Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
• Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays
About Boomering:
Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
Website: www. boomering.ph
Career Portal: https://boomering.zohorecruit.com/jobs/Careers
Facebook and LinkedIn: Boomering I
This is a remote position.
Salary: 40 to 60k
