Manager, Property Damage

As a Casualty Claims Supervisor, your role is to provide technical and administrative oversight to a team of Casualty adjusters responsible for the adjudication and settlement of complex and/or litigated personal automobile claims.  Their supervision will include the technical development of the adjuster’s claim files which includes, coverage, liability investigation, development and evaluation of damages, settlement strategy and litigation management. These claims arise in various jurisdictions throughout the country and, as such, experience and adjusters' license in multiple jurisdictions is required. This position will also have personnel administration responsibilities for the adjusters under their supervision. This position will assist the Casualty Claim Director on various special projects as needed. 

Essential Job Functions

• Oversees the handling of all aspects of the claims assigned to the team including reserving communication, documentation, litigation management, evaluation, negotiation and settlement.
• Ensures all claims eligible or ineligible for payment conform to quality, production standards and specifications.
• Ensures claim processing is consistent with applicable policies, procedures and department guidelines.
• Reviews and addresses complaints that Adjusters are unable to resolve and prepares formal responses to consumer complaints.
• Analyzes and approves insurance claim payment.
• Provides file authority as appropriate to unit staff.
• Completes regular quality audits of staff's work, records results and counsels staff to bring work to or above standards.
• Prepares regular periodic reports and monitors system reports to ensure adherence to corporate and regulatory standards.
• Completes special projects as assigned.
• Assures that all customers receive quality service.
• Analyzes, adjusts and approves or denies legal/outside vendor bills.
• Establishes and executes controls to assure that the quality of the work meets or exceeds standards.
• Reviews and analyzes processes, procedures and workflows to identify opportunities for process improvement and efficiency.
• May recruit, hire and recommend or initiate promotions, transfers and disciplinary action.
• Manages staff including employee evaluations and salary administration
• Participate in the specialized training and handling of complex claim matters and projects requiring advanced claim knowledge and experience.
• Manages the development and training of subordinates, including monitoring and relaying information to the staff regarding changes in coverage and laws.
• Other tasks as assigned by Casualty Claims Director.

Key Function: People Management

• Provides file authority as appropriate to unit staff members
• Completes regular quality audits of staff's work, records results and counsels staff to bring work to or above standards
• Manages personnel administration including employee evaluations and salary administration
• Manages the development and training of subordinates, including monitoring and relaying information to the staff regarding changes in coverage and laws
• May recruit, hire, and recommend or initiate promotions, transfers, and disciplinary action

• Other duties as assigned

Desired Qualifications

• High School Diploma/GED required
• Bachelor’s degree preferred.
• Minimum of 5 years personal auto claims adjusting experience with a strong focus on bodily injury, complex claims and litigation preferred.
• Minimum 2 years of leadership experience within the auto insurance claims industry preferred.
• Must have or secure and maintain adjuster license(s) within 60 days of employment.
• Advanced experience in Microsoft Office
• Thorough understanding of the laws, principles of coverage, liability, and insurance industry
• Analytical and human relations skills are critical
• Leadership skills: ability to plan, organize, delegate, and develop corporate human resources
• Effective communication skills: ability to obtain information from others and deliver information to others orally and in written form
• Ability to work with little supervision and direction
• Strong written and verbal communication skills; ability to carry out detailed written and verbal instructions
• Excellent interpersonal and communication skills, including presentation skills
• Commitment to Acceptance’s company values
• Able to lift 0-10 pounds without assistance

As a Team Member at First Acceptance Insurance Company, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers.

We are looking for team members that engage – who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a “make It right” mindset, and focus their energies on solving problems. This means you’ll be supported by a team with all these qualities, too. If this sounds like the kind of team you’d like to join, we want to hear from you! ​

First Acceptance Insurance Company offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.