Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Technical Support 1st Level (all genders)

extra holidays
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Romania

Offer summary

Qualifications:

Completed apprenticeship or technician degree in energy or communication electronics., Experience in renewable energies is advantageous., Very good knowledge of German and English., Good IT skills..

Key responsabilities:

  • Provide first-level support via telephone and email.
  • Record issues and forward to 2nd level support.
meteocontrol logo
meteocontrol Sustainable development SME https://www.meteocontrol.com/
201 - 500 Employees
About meteocontrol
meteocontrol is a worldwide leading developer and supplier of independent monitoring and flexible control systems for photovoltaic plants and portfolios. We offer customized planning and commissioning of monitoring solutions for PV projects worldwide. Our 40 years of experience in the solar industry, our professional internal development activities and our focus on the future of renewable energies are the basis of our innovative internal product development. Our high-precision data logger blue'LogⓇ X-Series records all relevant system data, offers a wide range of interfaces and functionalities for modular and scalable PV power plant control made to measure and thus enables the grid-compliant feeding of your PV systems. Our open software platform VCOM Cloud for EPCs, investors, installers and operators of photovoltaic systems combines professional monitoring, digitalized service management and reliable hosting of all your data to enable you to work efficiently and cost-effectively. As a pioneer in solar network forecasting and feed-in extrapolation, we have been calculating reliable solar power forecasts for the largest network operators in Europe over the last decade. Measurement data, satellite images and weather forecasts flow into our daily forecasts, which are additionally optimized by our own machine learning models. These highly precise data, enable us to determine the long-term energy yield of your PV system. Our independent yield reports and technical consulting services ensure the long-term protection of your investment. With its headquarters in Augsburg, Germany and further locations worldwide, meteocontrol is actively involved in numerous global PV projects. Our solutions for precise and professional monitoring of PV systems, reliable grid integration and intelligent feed-in management ensure proper plant operation and protect your yield. https://www.meteocontrol.com/en/contact/legal-notice
See all jobs

Job description

Your mission:
  • You are the first point of contact (1st level support) for our customers and ensure that our support hotline is available by telephone. You will answer basic customer enquiries about:
    • Configuration and operation of our monitoring portal for energy generation systems,
    • Commissioning and parameterisation of our data loggers/park controllers,
    • Other issues relating to products sold by meteocontrol,
  • You will support our customers both by telephone and in writing via email using our customer service system,
  • You record customer processes that cannot be solved directly via our customer service system and forward them to our 2nd level support,
  • You carry out error analyses and work out solutions in cooperation with the development department,
  • You will be responsible for providing technical advice to interested parties and technical support to the sales department for the preparation of quotations,
  • In the event of delays or problems, you will ensure that our customers are informed in good time.
Your profile:
  • You have a completed apprenticeship or master craftsman / technician degree in the field of energy or communication electronics or a similar technical degree,
  • Experience in the field of renewable energies is advantageous,
  • Very good knowledge of German and English is a must,
  • Knowledge of network technology / ModBus advantageous,
  • You can demonstrate good IT skills.
You can look forward to:
  • Working for a better future: with us, you'll create a better future for us and all the generations after us,
  • Flexibility: With our home office and working time model.
What we offer you
  • A wide range of benefits to make your employee experience worthwhile: Meal vouchers, medical subscription, and much more.
Your Contact Person
Lorenzo Frattali
People Operations Manager
l.frattali@meteocontrol.com
Apply for this job
About us
At meteocontrol, we have been dedicated to renewable energies since 1998 and are one of the world's leading developers of independent energy management systems. With our holistic solutions, we accompany the entire life cycle of energy systems. From planning to commissioning, we support our customers as independent technical consultants. For this we need a team of highly qualified and motivated employees.
Do you want to become part of our diverse team from different departments and drive the future of renewable energies together?

With energy into the future. We are looking forward to you!  
Beispiel Bild

Required profile

Experience

Industry :
Sustainable development
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportError Analysis (Numerical Analysis)Renewable EnergyNetwork InfrastructureWebsite MonitoringModbus

Other Skills

  • Customer Service
  • Technical Acumen
  • Communication
  • Problem Solving
Are you interested?

Help Desk / Technical Support Related jobs

See more Help Desk / Technical Support jobs