Our industry development experts will understand your business needs and can connect you with top talent to support your project and organizational needs on a temporary or long-term basis. Our staffing agency is grounded on obsessive customer service and lighting speed delivery! Whatever the business, large or small, an organization is only as strong as the people it relies on to deliver its services, and this is especially the case in the industry sectors we operate in, therefore matching the right person to the right job is key to success. We have an excellent track record of finding the best talent across all disciplines for our clients, and we are so confident that we can find the best match that we offer a no placement no fee service, plus a very reasonable refund policy in the unlikely event that a successful candidate leaves within the first 3 months.

Job description

Location: Fully Remote (WFH)

Brief CSSR Job description

Work for a prestigious airline brand on various work streams
Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages
Work on airline reservations systems & handle voice calls in English & Italian including written correspondence.
Fully paid product and systems training provided.
Daily interactions with international passengers with queries and compliments
Required to meet specific key performance indicators and meet expected client service levels.
Demanding and time-sensitive call centre environment

Requirements

Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered)
Located in South Africa preferrable
Permanent residence permit/ South African ID holders only
Excellent Computer literacy & technical skills
No criminal record.
Flexibility to work shifts
Previous customer service experience preferred

Remuneration: R190 000 CTC per annum
Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
Rotational shifts Mondays – Fridays includes rotational Saturdays, Sundays & public holidays as operationally required. Working hours may be subject to change depending on client requirements.
Training: 4- 6 weeks (Fully Paid).
Probation period: 4 months
Health insurance benefit (Paid for by the Company)
Own home Fibre internet line & UPS solution required for work from home option.