Offer summary

Qualifications:

Bachelor's degree in Business or Marketing, Experience in managing successful eCommerce programs, Strong understanding of online marketing strategies, Expertise in user experience optimization techniques.

Key responsabilities:

Oversee daily eCommerce program operations

Implement new features for the eCommerce platform

Monitor eCommerce activities and ensure smooth operations

Update business process documentation and training materials

Job description

We seek a motivated and results-oriented E-Commerce Manager to join our dynamic team and elevate our online presence. The E-Commerce Manager will lead and optimize our e-commerce operations, focusing on boosting online sales and delivering an exceptional customer experience. This role demands a strategic mindset, sharp analytical abilities, and proven expertise in managing and scaling online stores.

Must Haves

Bachelor's degree in Business, eCommerce, Marketing, or a related field.
Experience in developing and managing successful eCommerce programs.
Strong grasp of how content, design, and user interface collaborate to create seamless user experiences.
Comprehensive knowledge of online marketing strategies and their implementation.
Expertise in development optimization techniques to deliver exceptional user experiences efficiently.
In-depth understanding of eCommerce processes, workflows, and industry best practices.
Exceptional organizational skills with the ability to manage priorities, work under tight deadlines, and deliver results.
Self-motivated, adaptable, and proactive team player with excellent interpersonal and collaboration skills.

Responsibilities

Oversee daily operations to support the eCommerce program, with a strong focus on driving revenue growth, increasing repeat purchases, enhancing customer retention, and acquiring new customers
Assist in implementing new features and functionalities for the eCommerce platform, including defining project scope, executing plans, developing processes and procedures, managing change initiatives, and coordinating customer testing and communication.
Monitor eCommerce activities daily to ensure smooth operations.
Update and maintain detailed business process documentation, including step-by-step user guides and training materials to support all aspects of order processing.
Stay informed on customer journeys, profiles, industry competitors, and evolving customer needs to identify opportunities for process improvements.
Offer strategic recommendations to enhance the digital shopping experience and simplify interactions on eCommerce platforms.
Collaborate across teams to develop strategies aimed at optimizing the online purchasing experience.
Utilize analytics, website tools, and customer feedback to inform and implement ongoing improvements to the user experience.
Establish and track key performance indicators (KPIs) to evaluate the success of initiatives and present results to stakeholders.
Propose innovative methods to promote and expand online sales growth.

Other Details

Job Timings: Night shift following US EST (Night Shift)
Office location: Off to Shahrah-e-Faisal, PECHS, Karachi

Regarding the remote, the candidate will arrange a separate workspace and the required gadgets (Laptop-Corei5 6th generation minimum, noise cancelling headphones, webcam, power backup)

Required profile