Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Global Escalations Specialist

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Ireland

Offer summary

Qualifications:

Minimum of 2+ years in a similar role, Basic knowledge of Zendesk, Bachelor degree or higher or equivalent, Outstanding analytical skills and excellent judgment.

Key responsabilities:

  • Investigate and resolve member escalations
  • Communicate with cross-functional partners

Match Group logo
Match Group Large https://www.mtch.com
1001 - 5000 Employees
About Match Group
Hundreds of millions of singles have used our brands' dating products to create meaningful connections. Match pioneered the concept of online dating over 25 years ago, then reinvented the category by launching Tinder. Our diverse portfolio of apps and products enables connections across the spectrum of age, gender, and dating goals.
See all jobs

Job description

Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive—and rapidly growing. Your work here can change the world.
Our Global Escalations team, within the Member Experience org, is dedicated to supporting and protecting our user base. We are looking for a Global Escalations Specialist to help us handle member escalations spanning Trust & Safety and support policy. Our Global Escalations team investigates safety issues, abuse, bugs & app functionality issues on the platform, along with enforcing Tinder's Community Guidelines and Terms of Service.

In this role you will:
  • Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the Tinder experience
  • Investigate, troubleshoot, and drive our most sensitive complex escalations to resolution, spanning topics across Trust & Safety and member support
  • Investigate bug and app functionality reports and work with Engineering to help them resolve issues
  • Collect user feedback on new product and feature rollouts
  • Be comfortable dealing with high pressure issues, gray areas and policy/process changes
  • Address sensitive content issues (graphic content, hate speech, etc.)
  • Communicate & co-ordinate with cross-functional partners across Member Experience, Engineering, Comms, Marketing, Legal, outsourced partner teams and more

    • PLEASE NOTE:
  • Team members schedules may change every 6 months. The work week is defined as Sunday through Saturday and therefore weekend work for each 6 month cycle is possible. Team members will be scheduled 5 working days each work week, with two consecutive non-working days off.

    • We're looking for:
  • Minimum of 2+ years in a similar role
  • Basic knowledge of Zendesk
  • Ability to understand and summarize complex cases quickly
  • Outstanding analytical skills and excellent judgement
  • Highly flexible and adaptable
  • Ability to multitask, keep up with large volumes of emails in a fast-paced environment
  • Outstanding time management and prioritization skills
  • Quick learner
  • Great teammate
  • Tech savvy
  • Strong attention to detail
  • Passion for helping people
  • Ability to use critical thinking and logic to isolate and resolve issues
  • Bachelor degree or higher or equivalent

    • As part of our team, you’ll enjoy:
  • The hustle of a startup with the impact of a global business
  • Tremendous opportunity to solve some of the industry’s most exciting problems
  • Working with an extraordinary team of smart, creative, fun and highly motivated people
  • Comprehensive health coverage, competitive pay, team bonding events, yoga classes and social events

    • Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    ZendeskEscalation ManagementPolicy Enforcement

    Other Skills

    • Critical Thinking
    • Analytical Skills
    • Trustworthiness
    • Problem Solving
    • Technical Acumen
    • Time Management
    • Adaptability
    • Multitasking
    • Detail Oriented
    • Teamwork
    • Communication
    Are you interested?

    Escalation Specialist Related jobs

    See more Escalation Specialist jobs