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Working Student - Customer Success Program Management (m/f/d) Munich, Berlin or Hamburg

Remote:

Full Remote

Contract:

Internships

Experience:

Entry-level / graduate

Work from:

Germany

Offer summary

Qualifications:

Currently enrolled at a university, Strong affinity with technology and software systems, Fluency in English and German, Strong communication and interpersonal skills.

Key responsabilities:

Design training and enablement programs
Collaborate with Tech team on software solutions

1KOMMA5° Scaleup http://www.1komma5grad.com

1001 - 5000 Employees

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Job description

1KOMMA5Â°

1KOMMA5Â° is creating Germany's largest one-stop-shop for the sale, installation, and servicing of solar panels, heat pumps, electricity solutions, and charging infrastructure. And the best part? They are all interconnected and optimised through our proprietary Heartbeat AI system!1KOMMA5Â° also drives the transition to renewable energy by empowering its subsidiaries with cutting-edge software solutions designed to improve operational efficiency and deliver outstanding customer experience.

Become a part of our mission and learnÂ more about our Product & Tech team!

Your mission

We are seeking an ambitious and motivated Working Student to join our Customer Success team as a Program Manager. In this role, you will be responsible for designing, implementing, and managing training and enablement programs for the employees of our subsidiaries. These employees rely on our proprietary software to sell, install, and manage renewable energy systems. Your mission will be to ensure that they are fully equipped to use these tools effectively and confidently, ultimately driving operational excellence and customer satisfaction.
As a Working Student - Customer Success Program Management you will be responsible for

Develop and execute comprehensive training and enablement programs tailored to the needs of our subsidiariesâ employees
Collaborate with the Tech team to gain a deep understanding of our software solutions across Marketing, Sales and Installation Operations
Work closely with subsidiaries to identify skill gaps and prioritize training needs across different regions
Create engaging training materials, including e-learning modules, user guides, video tutorials, and hands-on workshops
Organize and lead onboarding sessions for new employees, ensuring a smooth adoption of our software solutions
Act as a liaison between the subsidiaries and the Tech team to communicate user needs and pain points
Implement feedback mechanisms to continuously improve training content and delivery methods
Monitor and report on training effectiveness, adoption rates, and user satisfaction metrics

Your profile

You are currently enrolled at a university and are available to work 20 hours per week
You have excellent communication and interpersonal skills, with the ability to engage diverse audiences
You have a strong affinity with technology and software systems and understand the potential for digital transformation in the energy sector
You have a solution-oriented and analytical mindset with the ability to lead projects and measure program success
You have a passion for renewable energy and a commitment to making a positive impact
Fluency in English and German

Benefits

You are part of an international, dynamic, and highly motivated team of people who have proven to make things happen
With your work, you accelerate the "energy transition" and hence have a direct impact on our climate
Work with and learn from other super-smart colleagues
You will enjoy direct contact with core decision-makers
You will enjoy the best chances of entering full-time in one of Europeâs most thriving scaleups
You work remotely (Germany-wide), with offices in Hamburg, Berlin or Munich
Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass

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About us

"At 1KOMMA5Â°, our vision is to accelerate CO2 neutral life for all! We created an easy one-stop-shop to buy and install solar, charging stations and heat pumps, with the purpose of liberating all European homes from the shackles of fossil fuels. With Heartbeat, we make clean energy smarter. Connecting our customers into one powerful clean energy operating system to enable flexible tariffs and to ultimately follow the rhythm of wind and sun!" - Philipp SchrÃ¶der (CEO 1KOMMA5Â°)