Job description

About the role

We are looking for an Implementation Lead who will drive the Implementation strategy for DBSync, partnering

across the organization for optimal experience for our customers. The ideal candidate is a thought leader,

consensus builder and an integrator of people and process.

The Lead must have demonstrated success in leadership characterized by driving efficiency and a high

performance in the delivery of software solutions to clients. The Lead will lead the implementation team of

implementation managers & consultants. The Lead must have demonstrable agility & influencing skills to work

with C-suite in order to align project expectations. The leader will successfully collaborate with cross-

functional teams within DBSync to deliver results and high degree of customer satisfaction.

Requirements

Roles & Responsibilities:

Manage, coach, and mentor the implementation team.
Ensure customer satisfaction during and post-implementation.
Ensure optimal usage of product capabilities before handing over to the Support team.
Review and manage project plans, mitigate risks, and ensure successful Go Lives in collaboration with project managers/leads.
Monitor project progress, and communicate project status effectively to senior management via reports, presentations, and meetings.
Build and guide project teams, foster communication among team members.
Manage Kick-off Meetings.
Allocate resources efficiently and appropriately.
Ensure the team has required competencies and is well trained.
Understand team challenges and provide support for their success.
Capture and manage project risks/issues and implement mitigation strategies.
Make critical decisions and recommendations using analytical skills.
Set the implementation strategy, considering timelines, impacts, and risks.
Remove roadblocks and constraints during the implementation process.
Provide high-level guidance and recommendations to clients on implementation and integration procedures.
Serve as an escalation point for issues during implementation.
Formulate proposals for new systems, procedures, or processes.
Act as a liaison with subsidiary management and staff to resolve issues.

Skills and Qualifications:

Experience in customizing Salesforce or Microsoft Dynamics and integrating them with applications like QuickBooks, NetSuite, Business Central, F&O, etc.
6+ years of hands-on experience in SAAS product implementation, handling multiple complex projects.
Background in enterprise software before transitioning into an Implementation role.
Team management experience.
Excellent oral and written communication skills.
Proficiency in client interactions.

Required profile