Sales Operations Specialist

Must be able to work in the GFB home office in Macon GA on a daily basis.  This is not a remote or hybrid position. 

DESCRIPTION OF ESSENTIAL DUTIES:

• Develops and maintains reports for all sales activities, including agent contests, promotions, and incentives.
• Compiles, examines, collates, and maintains daily, weekly, monthly, quarterly, and annual sales data to identify patterns and areas for improvement. 
• Analyzes and evaluates actual performance metrics and compares them to the company’s operational plans and strategic goals to ensure alignment and focus.
• Reports and provides insight to support the decision making of the sales management team.
• Works with sales team and leadership to implement sales plans and promotions.
• Develops standard reporting measures to facilitate reporting and analysis that will aid in the evaluation of operational initiatives and promotions.
• Assists with the administration of sales agent compensation and contracts as well as CSR compensation.
• Assists with the maintenance of all agency workforce data.
• Coordinates/supports Sales projects and serves as a subject matter expert as needed.
• Ongoing professional development.

OTHER RESPONSIBILITIES/REQUIREMENTS:

• Must be able to work in the GFB home office on a daily basis.  This is not a remote or hybrid position. 
• Must be highly organized and detail oriented with an ability to prioritize work. 
• Multi-tasking skills and a capacity to work efficiently in a dynamic environment are required.
• Innovation and creativity are necessary skills.
• Must be self-motivated with initiative and ability to make decisions and accept responsibility.
• Must pay attention to detail when proofing materials.
• Must be flexible to respond to unexpected situations that require immediate attention.
• Must be able to work in a fast-paced office and to work independently and with others.
• Other duties as assigned.

QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS: 

•  High school diploma and 4 years’ work experience or college degree required.
• Insurance industry experience is a plus.
• Must have excellent, well-developed written, verbal, and presentation skills. Must be able to communicate effectively in group settings and on a one-on-one basis.
• Must possess a strong aptitude and advanced skills with computers including experience with Excel, Word, and PowerPoint and be familiar with typical company web-based system applications.  Experience working with a CRM is a plus.
• Must be able to develop and document processes and procedures as well as compiling training documentation as required.
• Must be able to read, analyze, and interpret procedures, regulations, instructions, manuals, and other documents as required. 
• Excellent telephone and public relations skills are required.
• Demonstrated ability to handle a high level of confidentiality is required.
• Must have and maintain a valid Georgia driver’s license.
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel so classified.

 SUPERVISORY RESPONSIBILITIES:

•  None

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• Normal office environment with occasional overnight travel necessary to attend conferences, training classes, and meetings.

EOE M/F/D/V AA

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