Community Resource Specialist - CDD (Remote eligible w/in Iowa)

Iowa Compass, a program at the Center for Disabilities and Development (CDD), is seeking a Community Resource Specialist – Aging/Disabilities (CRS A/D) to provide information and referral services, conduct outreach and customer service follow-ups, and expand community resource listings for the Iowa Compass resource database. This position is part of the Aging and Disability Resource Center (ADRC) Technical Assistance and Call Center.

This position is full-time Monday-Friday 8am-5pm with benefits that will extend through 01/14/2026, with a high likelihood of annual renewal. This position is eligible for remote work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

• Researches and gathers detailed information about new organizations and services. Represents the program by building connections with organizations and sharing the program’s mission. Communicates by e-mail, phone, virtually, or in-person with organization contacts.
• Assists in the development and implementation of contract deliverables; bringing insight from contacts developed through the three core job duties of resource navigation, customer service initiatives, and resource database curation.
• Utilizes training and experience with aging and disability systems and an understanding of industry standards, the Iowa Compass resource database, and continual research to stay current and knowledgeable on new programs and services to provide information to the public and make appropriate referrals.
• Communicates effectively through various forms of communication (phone, email, text, and chat) with Iowa Compass contacts to determine their information and referral needs regarding programs and services for aging Iowans, Iowans with disabilities, their families, and service providers.
• Communicates service and program information to each contact applying customer service standards developed by Iowa Compass and recommended by the Inform USA professional membership organization.
• Provides virtual and in-person trainings on the services of Iowa Compass as assigned. Some travel may be required.
• Accurately records information about the contact and the referral(s) in the customer relationship management (CRM) system applying customer service standards developed by Iowa Compass and recommended by the Inform USA professional membership organization.
• Synthesizes and translates information about programs and services into clear and plain language, using guidance from an established taxonomy system, inclusion policy, and style guide. Applies Inform USA, a professional Information and Referral membership organization, industry standards and Iowa Compass standards to the database content.
• Follows up with and assists organization contacts in completing an annual verification of their resource record to ensure programs and services continue to be accurately listed.
• Assist with the development and implementation of a quality improvement strategy; review data collected regularly and suggest opportunities for improvements.\
• Regularly follows-up with contacts to ensure that access to the referred community services is achieved.
• Reports regularly to Iowa Compass Program Manager on status of activities.
• Reports status of database-related tasks and projects to the Resource Database Manager.
• Provide direction and feedback during weekly call review meetings.
• Provide leadership in developing new services or areas of emphasis within program based on the needs of aging Iowans, Iowans with disabilities, their families, and service providers.
  
  
  

Pay Structure (Level 4A)

https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure

Required Qualifications

• Bachelor’s Degree in human services or related field, or equivalent combination of education and experience in disability services.
• One year experience providing program coordination, including effective task management that requires a high level of attention to detail, prioritization, and critical thinking.
• Extensive proficiency in working with various communication tools (Skype, Microsoft Teams, Microsoft SharePoint, Zoom, etc.) including being able to perform in an online work environment.
• Excellent written and verbal communication skills, ability to quickly develop rapport.
• Experience working in a position that required working independently without supervision and as a cooperative and interactive member of a remote team.
• Obtain Inform USA certification as a Certified Resource Specialist – Aging/Disabilities (CRS – A/D) shortly after one year of the date of hire and maintains certification by recertifying every two years. Inform USA is the professional membership association for community service information or information and referral (I&R).
• Ability to travel occasionally for professional conferences, outreach events, or team events at the Center for Disabilities and Development.
  
  
  

Desired Qualifications

• Knowledge of systems of support for aging Iowans, Iowans with disabilities, their families, and service providers is highly desired.
  
  
  

Application Process

In order to be considered, applicants must upload a resume and cover letter (under required attachments) that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 14 calendar days.

Successful candidates must self-disclose any conviction history and will be subject to a criminal background check and education verification. This position is not eligible for University sponsorship for employment authorization. Please contact michael-lynch-2@uiowa.edu with any questions.

Additional Information

• Classification Title: Program Coordinator
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: Remote within Iowa
  
  
  

Compensation

• Pay Level: 4A
  
  
  

Contact Information

• Organization: Healthcare
• Contact Name: Michael Lynch
• Contact Email: michael-lynch-2@uiowa.edu