Customer Service Admin - (HR30967DN)

Job Title: Customer Service Admin
Location: Remote (PST Time zone)
Salary Range: up to 1500 USD

Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (PST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a leading real estate photography and videography company specializing in high-quality visual media solutions for residential and commercial properties. The company is committed to client satisfaction and operational excellence, serving as a trusted partner to the real estate industry.

Position Overview:

The Customer Service Admin will be the primary point of contact for clients, ensuring seamless communication, effective scheduling, and the timely delivery of photography and videography services. This role will support the Operations Manager and contribute to enhancing overall client satisfaction.

Key Responsibilities:

• Client Communication: Respond promptly to client inquiries, provide service information, and manage complaints empathetically.
• Appointment Scheduling: Coordinate schedules for photo and video shoots with clients and team members.
• Administrative Support: Prepare invoices, maintain records, and generate reports.
• Coordination and Logistics: Ensure all necessary resources and information are available for successful assignments.
• Quality Assurance: Review feedback and implement service improvements.
• Team Collaboration: Work closely with the operations team and assist in onboarding new hires.

Qualifications:

• High school diploma required; Associate's or Bachelor's degree preferred.
• Minimum 2 years of experience in customer service, ideally in real estate or photography-related industries.
• Proficient in Google Workspace and Microsoft Office Suite; familiarity with CRM software is a plus.
• Strong organizational, communication, and multitasking skills.

Nice to Haves:

• Knowledge of the real estate market.
• Experience coordinating logistics for creative projects.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.