Match score not available

Coordinator, Central Clinical Support

Remote:

Full Remote

Salary:

31 - 43K yearly

Experience:

Expert & Leadership (>10 years)

Work from:

United States

Offer summary

Qualifications:

GED or High School Diploma, Certified Pharmacy Technician certification preferred.

Key responsabilities:

Assist pharmacists with customer service
Perform administrative tasks and customer outreach

RITE AID Pharmaceuticals XLarge https://www.riteaid.com/

10001 Employees

See all jobs

Job description

The primary purpose of the Coordinator, Central Clinical Support is to assist the Pharmacists and Manager(s) with serving customers and maintaining the department.

Perform outbound “Needs Refill” (or similar) TIP calls or CMR preparation under supervision of pharmacist.
Assist with customer outreach calls (vaccine reminders, messaging and predictive refill programs) under supervision of pharmacist
Assist with administrative tasks (call counts, chat counts, MTM billing reports).
Screen chats from website and mobile app, and transfer to a pharmacist for clinical issues
Perform all functions and duties of central clinical support center to ensure prompt service by screening internal and external customer calls for clinical issues.

Education Requirements

Education Level

GED

H.S. Diploma or General Education Degree (GED)

Area of Specialization

LICENCES/CERTIFICATIONS

Licenses/Certifications/Other/List/Reason

Work Experience

Certified Pharmacy Technician certification Preferred

Experience

Customer service

The typical starting pay range for this position is between [$16.35 - $22.40], although wages can vary based on experience and geography.”