Convention Services Manager

Overview:

Shoreham Hotel

Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls.

Associates can enjoy and be rewarded by several career development opportunities and the environment to grow one’s career into various areas of the hotel including leadership roles. The Omni Shoreham Hotel associates consistently rank their place of employment as one of the Best Places to Work by the Washington Business Journal and scored the hotel with the highest ever results on the Associate Engagement Survey in 2012.

Associates at the Omni Shoreham Hotel are proud of being a true part of an extended family and many have spent their entire careers within the hotel, some with over 4 decades of service! We celebrate these milestones and as well as many other successes on a monthly basis during our all associate rallies, “Hibiscus Huddles, “in honor of our company logo.

Facilitate all aspects of the conference/event including, but not limited to, guest room block performance, banquet events and meeting room arrangements with the meeting planner/client. The manager will serve as the liaison between the meeting planner/client and the hotel, ensuring that all information has been communicated efficiently.  This position is eligible for the quarterly Omni Sales Incentive plan and does offer limited work-from home option, after first 90-days. 

($62,000 - $70,000 annual, based on experience)

• Prepare and review resumes for groups, conferences, and events.
• Ensure all departments receive necessary information pertaining to the conference or rvrnt.
• Engage with Guest Room Coordinator Team to properly manage guest room blocks affiliated with meetings and conference events.
• Partner with the culinary team to create customized menus to fit client’s needs as well as increase food and beverage revenues.
• Verify contracted event spaces in order to ensure proper space has been assigned and that meeting rooms can accommodate requested set-ups.
• Conduct pre-planning meetings to include necessary departments when requested by client.
• Entertain clients in a professional manner to establish closer working relationships.
• Initiates the method of payment process and assist the credit manager in all accounting procedures.
• Collect information to create master account estimates 90 days and 21 days prior to conference/event.
• Create Banquet Event Orders (BEO’s) to review with the meeting planner. Receives signed event orders and provides these to the Credit Manager.
• Distribute BEO’s which includes all food and beverage and meeting requirements to be reviewed with the Banquets, Banquet Setup and Culinary Departments in daily BEO meeting.
• Attend required meetings including morning and afternoon Stand-Up Meeting, BEO Meeting, Forecast Meeting and Department Staff Meeting.
• Recommend appropriate “in-house” and/or preferred vendors for group related services to drive hotel revenue.
• Conduct pre-conference meetings with meeting planner and all appropriate department heads.
• During conference, ensure the meeting arrangements are to the meeting planner’s specifications.  Ensures all on-site changes are managed efficiently.
• Available to meeting planner during conference through phone, email, and in person to trouble shoot any questions that arise.
• Arranges for post-conference meetings with the meeting planner and the Executive Committee when requested.

• 3+ years previous experience as a Conference/Convention Services Manager in a high-volume upscale hotel required.
• Delphi or equivalent systems knowledge required
• Bachelor’s Degree preferred
• Certified Meeting Planner (Optional)
• Ability to communicate with guests and be able to direct/escort them to the various facilities and functions within the Hotel.
• Must be conversant with culinary techniques and food creativity. Knowledgeable in banquet set-ups and creativity in room decorations.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to clearly and pleasantly communicate with guests, management and co-workers, both in person, by telephone and by radio.
• Ability to accurately and efficiently input information into computer systems
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to think clearly, quickly and make concise decisions
• Ability to work well under pressure, dealing with many guest requests/questions within a short period of time
• Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment.
• Must be able to work a flexible schedule including nights, weekends and holidays.