Why should you consider joining Auvik?
- You want to work at a company that is building impactful, relevant technology. Auvik’s network management software helps IT teams by automating time-consuming tasks, streamlining operations, and mitigating risk. It’s more important than ever to be able to remotely monitor and manage network infrastructure, and with Auvik, IT professionals have that essential visibility and control.
- You want to work with a leadership team who are transparent and trustworthy. Our senior leaders have a vision for Auvik. They are experienced, knowledgeable, approachable, and consistently working hard to drive success, both for the company and the team of people who make it happen.
- You want to work with a product customers love. People rave about what we’ve built. Our customers are smart, aspirational, and highly technical. It pays to get the details right.
- You want regular opportunities for learning and growth. With ongoing feedback from leadership, you’ll find that Auvik encourages you to be your very best. Our onboarding process is thorough and informative because we want to make sure you’re prepared to have a great work experience. We also have programs designed to help you take the next steps you want for your career.
- You want the flexibility to manage your work, your way. We’re a fully distributed team and we’re prepared to continue to support working from home (or the space you choose!). We trust you to get the job done where you feel most comfortable and effective.
What's this role about?
Rule #1 of the Auvik Way: Wow our customers!
As a member of Auvik’s customer success team, you’ll spend your time guiding our customers on gaining maximum value from our product. Internally, you’ll be the voice and advocate of our customers across the entire company. You’ll work together with the Product, Sales, Marketing, and Customer Support teams to help the users of our network management software be as productive and happy as possible. You’ll manage multiple customer accounts, shape and deliver our product adoption programs, lead customers as they incorporate Auvik into their organizational workflows, and connect customers to the appropriate resources when they have questions or issues.
What will I be doing?
As an Account Manager at Auvik, you’ll be a key player in ensuring the success of our Managed Service Provider (MSP) customers. You’ll be responsible for fostering strong client relationships, driving revenue growth, and ensuring that customers are fully utilizing Auvik's products and services to meet their business goals. Every day, you will:
- Manage Client Relationships: Be the primary point of contact for a portfolio of customers, building and maintaining positive, long-term relationships.
- Support Customer Success: Understand your clients’ needs and help them implement Auvik effectively within their operations, from initial adoption through ongoing use.
- Achieve Sales Targets: Meet and exceed revenue targets by upselling and cross-selling additional products or services to your accounts.
- Drive Product Utilization: Develop strategies to ensure your clients are maximizing the value of Auvik’s features and are aware of new updates and developments.
- Collaborate with Teams: Work with Auvik’s internal teams (e.g., onboarding, product, support) to ensure seamless client experiences and effective solutions.
- Customer Training and Demos: Conduct product demos and training sessions to help clients adopt and use Auvik’s features to their full potential.
- Provide Feedback: Collect and document feedback from customers regarding potential product improvements or new features, sharing insights with our engineering and product teams.
- Resolve Problems: Address client issues in a professional and timely manner, ensuring that solutions are both effective and aligned with customer needs.
What are we looking for?
We’re looking for someone who thrives in a customer-facing role, with strong sales and account management skills, particularly in a SaaS environment. You should have:
- Experience in Account Management: Proven ability to manage client relationships, particularly in a SaaS or IT service provider context, with a focus on driving revenue and demonstrating business value.
- Experience building strategic account plans: Experience developing and executing plans that drive product adoption and growth within customer accounts.
- Strong IT Business Understanding: A solid understanding of IT concepts and the ability to apply them to help grow and improve their service offerings.
- Sales Skills: Comfortable identifying opportunities to upsell and cross-sell, with a track record of meeting or exceeding sales targets.
- Analytical and Problem-Solving Abilities: Strong ability to assess and address client challenges, and a knack for offering creative, practical solutions.
- Excellent communication, organizational and interpersonal skills
- Ability to manage client concerns and conflicts with professionalism, ensuring positive outcomes
- A passion for technology and the ability to quickly grasp new products, features, and functionalities
- A commitment to continuous improvement
Are there bonus points?
Yes! We’ll give your application extra credit if you have one or more of these:
- Knowledge of IT infrastructure operations or IT service provider business concepts
- Knowledge of Salesforce
About Auvik
Auvik makes network management easier. Our software provides the visibility and automation IT professionals need to focus on the work that delivers the greatest value to their organization. Today, Auvik helps IT teams manage more than four million devices on over 50,000 networks worldwide.
Auvik is one of the fastest growing North American technology companies, and is winner of the Deloitte Technology Fast 50, Deloitte Fast 500, and was recognized as the #1 ranked Canadian company in the FT Americas’ Fastest Growing Companies list.
We’re focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We are happy to make any accommodations you may need throughout the interview process as well. Don't have a working webcam? We will help you find a space you can conduct your interview from Have kids or pets in the background? Don’t worry about it. Just let us know what you need when we reach out to schedule and we will make it work!
Auvik is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.
