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Systems Analyst III

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Salary: 
15 - 15K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
Arkansas (USA), United States

Offer summary

Qualifications:

Bachelor's Degree or Equivalent Experience, 4 years of related experience, EPIC Certifications specific to Assigned Roles, Preferred: Master's Degree and 2 years in Healthcare environment.

Key responsabilities:

  • Develops and maintains computer application solutions
  • Provides end user support and troubleshooting

Arkansas Children's logo
Arkansas Children's Large https://www.archildrens.org/
1001 - 5000 Employees
About Arkansas Children's
Arkansas Children's is the only healthcare system in the state solely dedicated to caring for Arkansas' more than 700,000 children. The private, non-profit organization includes two pediatric hospitals, a pediatric research institute and USDA nutrition center, a philanthropic foundation, a nursery alliance, statewide clinics, and many education and outreach programs — all focused on fulfilling a promise to define and deliver unprecedented child health. Arkansas Children’s Hospital (ACH) is a 336-bed, Magnet-recognized facility in Little Rock operating the state’s only Level I pediatric trauma center; the state's only burn center; the state's only Level IV neonatal intensive care unit; the state's only pediatric intensive care unit; the state’s only pediatric surgery program with Level 1 verification from the American College of Surgeons (ACS); the state’s only magnetoencephalography (MEG) system for neurosurgical planning and cutting-edge research; and the state's only nationally recognized pediatric transport program. Arkansas Children’s Hospital is nationally ranked by U.S. News & World Report in seven pediatric specialties (2022—2023): Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology and Urology. Arkansas Children’s Northwest (ACNW), the first and only pediatric hospital in the Northwest Arkansas region, is a level IV pediatric trauma center. ACNW operates a 24-bed inpatient unit; a surgical unit with five operating rooms; outpatient clinics offering over 20 subspecialties; diagnostic services; imaging capabilities; occupational therapy services; and Northwest Arkansas' only pediatric emergency department, equipped with 30 exam rooms. Generous philanthropic and volunteer engagement has sustained Arkansas Children's since it began as an orphanage in 1912, and today ensures the system can deliver on its promise of unprecedented child health. To learn more, visit archildrens.org.
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Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the "Find Jobs" report.

Work Shift:

Please see job description for details.

Time Type:

Full time

Department:

Summary:
The Systems Analyst III serves as an application specialist who uses an in-depth level of knowledge, clinical, financial, or information technology experience to develop, establish, and maintain computer application solutions. Collaborates with customers, vendors, and other IT professionals to meet challenges in order to maximize efficiency and achieve quality outcomes. Uses considerable experience and an in-depth understanding of system integration to ensure that other systems and modules will work in harmony with their supported applications. Successfully completes complex work assignments that are multi-disciplinary, multi-application oriented, and require new and unique approaches with a varied group of people.

Additional Information:
  • This individual will be a member of the build team that will support the Community Connect program for Arkansas Children's, as we partner with independent pediatric clinics across the state of Arkansas to start utilizing our Epic Ambulatory software.
  • This individual will be responsible for build, go-live, and maintenance support for these clinics.
  • This position will require some on-site time at the pediatric clinics, but otherwise will primarily be a work-from-home role.(70% WFH, but can fluctuate at times)
  • Epic Ambulatory, Cadence, and/or Professional Billing experience preferred.

Required Education:
Bachelors Degree or Equivalent Experience

Recommended Education:
Master's Degree

Required Work Experience:
Related Field - 4 years of experience

Recommended Work Experience:
IS - Direct_2 years Healthcare environment

Required Certifications:
EPIC Certifications Specific to Assigned Roles - EPIC

Recommended Certifications:

Description

1. Works closely with users to provide a stable and reliable system and maintaining a high level of customer service.

2. Provides timely and courteous end user support.

3. Acts as the second level of support for the applications assigned.

4. Assists trainers in the development of training material related to supported applications.

5. Performs in-depth analysis, troubleshooting, and root cause analysis of complex system issues and uses critical thinking and resources to solve application issues.

6. Analyzes and tests new functionality in releases to determine application viability and integrity.

7. Provides regular maintenance to navigators, flow sheets, and all other application components.

8. Maintains appropriate system documentation and audits.

9. Provides on-site and phone support as necessary.

10. Adheres to change control process.

11. Communicates with customers, peers, and supervisors to provide status of current projects or problems.

12. Attends meetings to support application progress and organizational goals.

13. Assists vendors and 3rd party resources with needs related to supported applications.

14. Leads meetings with subject matter experts and others, to develop and build material and support application.

15. Develops testing plans, and assists in organizing application related testing.

16. May require valid driver's license and insurance if role requires.

17. May require maintenance of inventory records pertaining to equipment location, repair and maintenance.

18. Performs other duties as assigned.

  

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

EpicCare AmbulatoryQuantitative AnalysisSystems IntegrationApplication DevelopmentBillingCadence Virtuoso

Other Skills

  • Critical Thinking
  • Troubleshooting (Problem Solving)
  • Customer Service
  • Communication
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