Operations Lead

Project/Client: Software Development

Location: EU

Start date: ASAP

Duration: 6-12 months with possibility of extension

Language: English – required, German – preferable

Level: senior

Role:
We are seeking an experienced Operations Lead for a key product line within the EDP program. This role focuses on leading operations to ensure the stability, reliability, and effective management of core services, including identity and access management, secret management, and related offerings for a private cloud platform.

Responsibilities:

• Lead and build the operations team.

• Establish and manage incident, problem, and change management processes.

• Collaborate with architects, product management, and delivery teams to manage dependencies and minimize operational impact.

• Ensure product readiness for operationalization in collaboration with the Product Delivery Lead.

• Work with the QA team to enforce quality assurance measures.

• Identify opportunities for process improvement and team skill development.

• Integrate observability into operations and measure service performance against SLIs/SLOs.

• Proactively identify and mitigate risks impacting service quality.

Requirements:

• Senior-level experience in product operations within a cloud-native environment.

• Proven leadership in managing and scaling operations teams.

• Strong documentation, communication, and problem-solving skills.

• Experience with agile and DevOps methodologies.

👍English: upper-intermediate






📩 Ready to Join?
We look forward to receiving your application and welcoming you to our team!