CLINICAL APPLICATIONS SUPPORT I

Location: Daytona Beach, FL (Non-remote)
Position Reports to: Director, Clinical Informatics
EEOC, Drug-free, Tobacco-free Workplace

Overview:
Radiology Associates is a leading provider of high-quality patient care and medical imaging in Eastern Central Florida. With a commitment to using state-of-the-art technology in a caring, comfortable, and professional environment, Radiology Associates ensures that patients receive the best care possible. The organization has been awarded Breast Imaging Center of Excellence by the American College of Radiology, offering a fantastic opportunity for growth, stability, and team collaboration.

As a member of the team, you will join an exceptional community that values diverse perspectives and fosters a positive work environment where employees feel recognized and appreciated for their contributions.

General Summary of Duties:

This position works collaboratively with the Clinical Applications Support team to ensure the effective support, administration, and maintenance of clinical applications and related systems within the organization. This includes systems such as PACS (Picture Archiving and Communication System), RIS (Radiology Information System), dictation, and other related clinical applications. The position also involves working with the Teleradiology Applications Support team to ensure hospital and outside facility workflows are met. The individual will also collaborate with the IT department for system upgrades, changes, and project tasks.

The role requires accountability for day-to-day support, system integration, and maintenance of clinical applications. The individual will assist in troubleshooting and escalate issues when necessary.

Essential Functions:

• Provide Level I support for clinical applications, including PACS, RIS, dictation, and other clinical systems.
• Assist in the integration and connectivity of DICOM and HL7 transmissions into related systems.
• Work with the Clinical Applications Support team to ensure system integrity, image/data availability, and overall system support.
• Manage backup and maintenance plans for clinical systems in day-to-day operations.
• Assist in training radiologists and other staff in the use of new systems, applications, and upgrades, in partnership with the Clinical Training and Development Manager.
• Escalate complex problems to Level II Clinical Applications Support team members or engage vendors or outside parties for resolution.
• Help manage the overall functionality of the clinical applications, ensuring systems operate efficiently and effectively across all Divisions of the organization.

Education:

• High school diploma or equivalent required.
• Additional IT/computer or clinical certifications are helpful but not required.
• Preferred degree or prior experience in a similar field (e.g., IT, medical information).

Experience:

• Prior work experience in a clinical/healthcare environment preferred (Radiology background highly desirable).
• Experience with clinical applications, IT systems, or medical information management preferred.

Knowledge and Skills:

• Advanced Basic Computer Knowledge: Strong understanding of computer systems, networks, and troubleshooting techniques.
• Excellent phone skills with the ability to multi-task.
• Strong time management and organizational skills.
• Basic typing skills.
• Proficiency in computer analysis and use of IT/help desk ticketing systems.
• Experience with MS Office software (Word, Excel, Outlook, etc.).
• Strong verbal and written communication skills.
• Highly collaborative mindset and strong relationship-building skills in the healthcare and marketing industries.
• Knowledge of Radiology workflows (preferred).
• Familiarity with healthcare regulations for imaging equipment (preferred).

Abilities:

• Ability to work cooperatively within and outside the department with staff, patients, and families.
• Ability to communicate effectively both verbally and in writing.
• Ability to handle multiple projects simultaneously and prioritize work.
• Ability to work effectively with staff, patients, and external agencies.
• Strong problem-solving skills and ability to communicate complex issues clearly.
• Ability to maintain patient confidentiality.
• Ability to manage multiple tasks in a fast-paced environment.

Physical/Mental Demands:

• Prolonged periods of standing or sitting at a desk and working on a computer.
• Ability to use hand dexterity for the operation of office machines.
• Mobility to complete errands and move around the office.
• Must be able to lift up to 15 pounds occasionally.

Environmental/Working Conditions:

• Work is performed in an office environment.
• Occasional evening and weekend work may be required.
• Position may involve contact with staff, patients, and the public.
• Work may be stressful at times.

Why Join Us?

When you become part of Radiology Associates, you join an elite team committed to providing high-quality patient care in a state-of-the-art facility. With a focus on growth, stability, and fostering a supportive work environment, Radiology Associates offers an exceptional opportunity to contribute to the well-being of the community while working with cutting-edge technology.

EEOC Statement: Radiology Associates is an Equal Employment Opportunity (EEO) employer. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Drug-Free and Tobacco-Free Workplace: Radiology Associates maintain a drug-free, tobacco-free environment.