Team Leader

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

We are looking for Team Leader to join our FSI team in Melbourne.

Federal Self Insurance is an arm of EML that caters to employer’s who are self-insured for their workers compensation requirements and have partnered with EML to administer their claims management function.

The purpose of this role is to pro-actively and effectively manage a caseload of claims within the legislation and achieve compliance with Performance Measures. The position also involves leading and supervising the day-to-day work activity, training and development of a high performing and customer-responsive team.

This will be a Permanent Full-Time position based in the Melbourne office, with flexibility to work from home.

YOUR RESPONSIBILITIES

• Work collaboratively with the Group Manager to develop and implement a pro-active, specialised approach to the management of workers compensation claims in a fast-paced environment.
• Pro-actively supervise, develop and support team members ensuring team and organisational objectives are met
• Provide technical guidance in relation to the strategic management of workers compensation insurance claims to both internal and external stakeholders.
• Supervise the day-to-day work activity, training and development of a team of case managers.

ABOUT YOU

• Experience in a Team Leader role or equivalent within the Workers Compensation scheme, Comcare or the Safety, Rehabilitation and Compensation Act.
• Demonstrated expertise in the management of workers compensation claims
• Strong understanding of the contractual requirements and performance measures for self-insurance
• Leadership skills, including team building, coaching, performance management and change management
• Strong oral and written communication skills
• Experience managing and developing teams within a personal injury environment.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
•    A vibrant, collaborative innovative team culture
•    Flexibility with opportunity to WFH when you are fully trained in your role.
•    A corporate wellbeing program with discounted health insurance and gym membership
•    Access to discounts at over 350 retailers through our Rewards Hub program
•    Entitlement to an annual tenure and performance-based recognition reward
•    Comprehensive learning and development support
•    Companywide events to celebrate success.
•    Quarterly Reward and Recognition Awards
•    Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.