Project Manager, Program & Process Improvement

EquipmentShare is Hiring a Project Manager, Program & Process ImprovementThe EquipmentShare People Services Business Operations 

The EquipmentShare People Services Business Operations Team is looking for a dynamic self-starter with program/process improvement experience, and a strong track record of delivering quantifiable results that save businesses time and money. Our team embraces Lean-based principles to solve problems systematically, eliminate waste, and establish structured workflows that align with stakeholder priorities. We aim to enrich the employee experience and enhance business efficiency through standardized, scalable processes and innovative technology applications.
 
We are seeking a Project Manager to champion cross-functional initiatives that streamline workflows, standardize processes, and promote scalable growth as EquipmentShare expands its field operations. This role will help shape the team's roadmap and project pipeline, manage project sprints, and coach partner teams in Lean-based frameworks to drive impactful improvements. You will guide process owners to simplify workflows, explore innovative solutions, and enhance the efficiency, effectiveness, and quality of multi-functional daily operations.  In this role, you will develop deep expertise in current and future ES business
processes, and collaborate with program and product teams across the company to implement scalable solutions. Your impact will empower EquipmentShare team members to increase productivity and save time, fueling a cycle of continuous improvement.  In this role, you will drive initiatives prioritized by EquipmentShare leadership teams, and provide updates to senior leadership for strategic decision-making.

Primary Responsibilities

• Champion Continuous Improvement Initiatives: Promote the team's Lean process design and continuous improvement methodology.

• Delivering Results: Help teams develop solutions that streamline workflows and accelerate quality process outputs. Directly contribute to team goal attainment by leading projects that improve the employee experience, eliminate sources of unwanted variation, save manual effort and reduce processing time, and avoid unnecessary costs.

• Project Management: Drive program deliverables and lead individual process improvement projects, coordinating resources and managing inter-dependencies to ensure completion, while exhibiting high attention to detail.

• Collaboration: Work with teams to develop project charters and roadmaps, earning trust and forging solutions with business owners, technology teams, and other HR partners.

• Customer Obsession: Exhibit an unbending predisposition that vigorously advocates for the internal customer (our employees).

• Communication: Own communications to project members and stakeholders on progress, issues, and risks including regular status updates; occasional white paper authorship and analysis.

• Measurement: Develop measures to define progress and ultimate success; establish ongoing reporting requirements and key performance indicators for planning and ultimately realizing intended ROIs

Skills & Qualifications 

• Experience working with leadership teams, and influencing decision-makers through program/project charters and project status reports

• Experience building automated workflows (ideally via Alteryx, or similar)

• Lean/Six Sigma Certification or Systems Engineering training

• Project Management Certification

• Demonstrated analytical skills; a quantitative background with ability to synthesize and interpret large volumes of data, and clearly communicate findings

• Passion for technology, curiosity to dive deep into technical products, and commitment to learning and expanding technical knowledge

• A strong leader focused on proactively removing bottlenecks, using high judgment to prioritize initiatives, and eager to develop others

• A structured problem solver, preferably with a strong knowledge of Lean and Project Management frameworks

• Customer-obsessed in their approach to measure, analyze, and improve problem statements and lead teams to develop scalable solutions

• A clear communicator who interacts with stakeholders across levels and functions to gather input and feedback Comfortable handling ambiguous and complex worldwide processes, problems, and escalations 

• Program/project management experience in a cross-functional environment that moves quickly

• Experience delivering quantifiable process improvement results within major programs that reduce waste, improve quality, and/or increase output

• Familiarity/experience with Lean methodologies

• Track record of building and training teams, successfully influencing stakeholders without formal authority, leading cross-functional teams across geographies and business units

• Proven ability to identify, analyze, and solve ambiguous problems independently with attention to detail

• Experience in process design, including the creation of visual workflow products (specifically, Lucid, Visio or similar process maps)

Education and Experience 

• A Bachelor's degree is required, and/or equivalent experience in Process Improvement, Program Management, Engineering, Statistics, Human Resources, or Business AdministrationEquipmentShare is an EOE M/F/D/V
• At least 3 years of Program/Project Management experience in a cross functional environment that moves quickly.

Physical Requirements

• Must be able to sit for prolonged periods at a desk and work on a computer.
• Potential for occasional travel (estimated 5-10%) to collaborate with team members, attend conferences, visit field operations, etc.

EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation,protected veteran status, disability, age, or other legally protected status.