CUSTOMER BUSINESS MANAGER

About Us:

Join Hartz, where our love for pets drives everything we do. With over 95 years of commitment to pet care excellence, we are a trusted household name across the United States.  Innovation is at the heart of our mission as we continuously strive to provide products that nurture the special bond between pets and their owners, ensuring they experience nothing but Unconditional Love.

As leaders in the pet care industry, we are dedicated to pioneering advancements that enhance the well-being of pets, leading to happier, healthier, and longer lives.  Our success is fueled by the passion and dedication of our diverse team members, who bring their unique perspectives and talents to every aspect of our work.
 

We are committed to cultivating an inclusive and supportive work environment where individuals from all backgrounds and identities are valued and empowered to thrive.  At Hartz, your contributions matter, and together, we empower our employees and furry companions to make a meaningful impact within our company and beyond.  Join us in shaping the future of pet care and experience the joy of making a difference, one pet at a time. 

What We Offer …

• Remote work schedule
• Up to 34 days of PTO a year (vacation, personal, wellness, sick, and company holidays)
• Paid parental leave and more
• Competitive compensation and 401(k) match with immediate vesting
• Comprehensive Health Insurance: Medical, Dental, Vision, FSA, Life & Disability Insurance
• Tuition reimbursement with learning and development opportunities
• Access to a range of perks, including a Mental Health Employee Assistance Program (EAP), pet bereavement, and more

The Role …

We seek a driven sales professional with a record of success selling and growing the business within the West Value Territory, which encompasses Dollar General, Dollar Tree, and Family Dollar, as well as Costco, as we move forward and establish that business.

In this role, you will be responsible for managing these strategic accounts, driving revenue sales and maximizing long-term Hartz category volume by achieving sales targets for overall territory, customer and category volume, and profit goals. You will establish yourself as an industry expert, delivering fact-based market insights on consumer/products to identify and drive new sales opportunities. 

This position will work remotely from their home base, located in Tennessee or Virginia.
 

Your Responsibilities …

• Achieve sales targets for overall territory, customer and category within approved trade spend budget through negotiations with the buyer on sales and product placement. Develop, monitor, and continually revise assigned accounts’ annual business plans.
• Analyze point of sale and other sales data; communicate trends, insights, and risks via performance reports to Hartz internal teams, and to accounts’ category/replenishment teams. Use data to update and adjust the customer business plan.
• Identify opportunities for all category and line reviews on an ongoing basis, building a selling story to secure new business as well as increase existing distribution across all categories.
• Collaborate closely with internal Brand and Customer Planning teams and external broker partners to pinpoint significant opportunities within these Major accounts. Develop and implement strategies and programs aimed at generating profitable and incremental sales.
• Build exceptionally strong relationships with key account stakeholders and brokers through consistent communication and meetings.
• Understand and convey account strategies and goals to the internal Hartz team.
• Ensure that retail margins and promotions fall within the published brand strategy for all items and categories, including proper shelf position.
• Forecast customer events as required.
• Effectively manage the administrative responsibilities, including price change forms, deductions, and selling and planning schedules.
• Attend/participate in industry and customer events, trade/trade show events, and company sales/marketing meetings.

You’ll Need …

• Education: Bachelor’s Degree in a Business-related discipline with 2+ years of direct sales experience (or 5+ years direct sales experience in lieu of degree), calling on Dollar General or Family Dollar with a history of setting and delivering a growth agenda; pet care industry a plus. Experience with Costco is an additional plus.
• Software Experience: Proficient use of DG and FD vendor portal systems and all included vendor apps and reports to create and track metrics expected by customer scorecards and promotional strategies and tactics.
• Sales and Presentation Skills: Experience with category management, fact-based selling techniques (point of sale and syndicated data analysis), and the ability to create, develop, and present this information compellingly from scratch.
• Communication Skills: Proven negotiation skills, demonstrated ability to finalize business, and expand current account list
• Technical Proficiency: Proficiency with Microsoft Office Suite programs
• Business Travel: Willingness and ability to travel (25%)