Regional Operations Manager

Overview:

Responsibilities

• Identify team member strengths and areas of opportunity as it relates to patient skills
• Train, coach, and mentor team members to optimal patient service levels
• On-board all team members to seamlessly integrate into the dynamic practice environment while continuing to meet the patient and business needs
• Train operations team members to perform duties in a timely and accurate manner while auditing work to confirm quality and provide additional training as needed
• Partner with human resources department for coaching and guidance regarding personnel management, including performance reviews, performance improvement plans, and performance warnings
• Attend meetings, training courses, and other learning and development opportunities as made available and/or required
• Partner with dentist and regional operations leadership to make operational decisions to benefit the dental practice. Understand, analyze, and action plan key performance metrics to successfully lead and grow the business
• Hold team accountable to regular and timely required workplace diversity, HIPAA, and OSHA training requirements
• Review operating performance results and take immediate steps to implement course corrective activity as needed
• Defining, implementing, and revising operational policies
• Developing and executing new growth directives
• Monitoring company revenue and margins, conducting budget reviews
• Assist with the strategic/operational business plans

Qualifications

• 3+ years of prior dental office management experience required
• Proven experience with multi-unit management and P&L's
• Must have strong P&L knowledge
• Sales and Customer Service experience a plus
• Ability and willingness to multi-task, delegate, and hold others accountable
• Computer literacy and typing proficiency
• Knowledge of dental insurance and billing
• Ability to travel as needed

MB2 Dental Solutions, LLC is an equal opportunity employer.

INDHRM200